Carer's Allowance Supplement: Service Level Agreement between The Secretary of State For Work and Pensions and Scottish Ministers
Service Level Agreement between The Secretary of State for Work and Pensions and Scottish Ministers in respect of Carer’s Allowance Supplement
Glossary of Terms
The Glossary defines various words, abbreviations and phrases which have specific meanings in the context of this Agreement. Unless otherwise provided or the context otherwise requires, the following expressions have the meanings set out below.
BAU
Business as Usual
CA
Carer's Allowance
CAS
Carer's Allowance Supplement
DPA
Data Protection Act 2018
DWP
Department for Work and Pensions
SM/SSWP Single MoU
The Memorandum of Understanding between Scottish Ministers and Secretary of State for Work and Pensions dated January 2023 as amended
GDPR
General Data Protection Regulations
Initial Agreement
Service Level Agreement V1.0 between the DWP and Scottish Ministers in respect of Carer's Allowance Supplement commenced on 3 September 2018 and expiring on 3 September 2020.
Service Delivery Standards
The service delivery standards to be met by DWP for the delivery of the Services as set out at Para 9
Services
Has the meaning set out in Para 2
SG
Scottish Government
SLA
Service Level Agreement
SM
Scottish Ministers
SPoC
Single Point of Contact
SSWP
Secretary of State for Work and Pensions
Term
Has the meaning set out in Para 3
Contact
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