Awaab's Law - Guidance for tenants in Scotland - Easy Read version
From 6 October 2026, social and private landlords in Scotland must investigate reports of damp and mould, and begin any necessary repairs within set time frames. The Scottish Government has prepared guidance to help tenants understand their rights and responsibilities. This is an Easy Read version.
If you do not agree with what was found
You should contact your landlord and explain why you do not agree. Your landlord will think about any new facts you gave. They will decide if another look is needed. If it does then the times under the new law begin again.
If the new law does not apply to the problem or if there is nothing a landlord can do, they should tell you. They must keep a record of what they do.
If your landlord does not follow the rules, even after you make a complaint, there are things you can do.
If you rent from a housing association or council:
- you may get compensation under the Right to Repair Scheme
- You can complain to the Scottish Public
Sector Ombudsman who will decide whether to look into your case. You can write to the SPSO at:
Freepost SPSO
This is all you need to write and you do not need a stamp.
You can contact them by telephone on 0800 377 7330.
Or on their website www.spso.org.uk
If you rent from a private landlord, you can ask the Tribunal for Scotland (Housing and Property Chamber) for a decision. A Tribunal is like a court.
The Tribunal can order your landlord to carry out repairs.
More information is available on their website: Repairs | Housing and Property Chamber
You can also contact your council’s private renting or environmental health team for help.
There are groups who can give you advice on housing repairs and problems. Like:
- Shelter Scotland – call them on 0808 800 4444 or look online Repairs in your home - Shelter Scotland.
- Citizens Advice Scotland (CAS) – call them on 0800 028 1456 or find your nearest office online at Free, impartial and confidential advice for everyone | Citizens Advice Scotland.
- Independent Advocacy can help people understand their rights and give their views. Further information is available online: Home - Scottish Independent Advocacy Alliance.