Dispute resolution
Dispute resolution - First-tier tribunal
Determinations of rent or repair issues in private sector housing as well as assistance in exercising a landlord's right of entry are dealt with by the First-tier Tribunal for Scotland (Housing and Property Chamber).
The Chamber also provides relatively informal and flexible proceedings to help resolve issues between homeowners and property factors.
Tenant information packs
For most tenancies that began before 1 December 2017 (short assured or assured tenancies) landlords also have a legal duty to provide new tenants with a tenant information pack (revised December 2016).
Private residential tenancies do not require a tenant information pack, but a landlord must give a tenant all the terms of their tenancy in writing. We provide a model private residential tenancy agreement to help landlords do this.
Landlords must also provide tenants with the relevant supporting notes:
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if using the Scottish Government model agreement: easy read notes for tenants
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if using another agreement: private residential tenancy statutory terms: supporting notes
All landlords must also issue tenants with a privacy notice in line with their obligations under UK GDPR.