National Level Actions
We are committed to moving further and faster in realising the benefits these actions can bring, ensuring digital plays a decisive role in our public service reform agenda. This means identifying user needs, facilitating collaboration across sectors and encouraging active engagement with service users.
The three key challenges and areas for priority action are:
to take action to further develop a national digital ecosystem of shared infrastructure, services and standards;
to develop and implement online transactional services based on user needs and enable service improvements and operating efficiencies. Our ‘digital first’ approach aims to redesign services so they are simpler, more user-focussed and efficient;
to make more efficient use of data, particularly making use of data that organisations already hold.
Meeting the needs of citizens - mygov.scot will be the place to access online public services in Scotland, no matter which organisation, national or local, provides them. The current beta version will provide the foundations to enable public sector content, focused on real user needs, to be published at scale.
myaccount is available for immediate use by local authorities and health boards. A public consultation (closed 25 February) included proposals to amend the legislation which enables NRS to share data from the Register in order to also support use of myaccount for public services more generally. The Scottish Government and NRS are considering the responses and how to proceed. We now expect regulations to be laid in Parliament after the summer recess.
Privacy and openness: using data appropriately - The cross-sector Data Management Board set out our data vision for Scotland 2020, supported by ten guiding principles. We have also published an updated Strategic Action Plan for Data and an Open Data Strategy
A Skilled and empowered workforce - We have undertaken a Skills Gap Survey in partnership with Skills Development Scotland. Digital Champions are driving the digital agenda in their respective organisations. More than 40 Champions have completed the programme, with a further 40 signed up for further cohorts.
Collaboration and value for money - SWAN enables infrastructure and service sharing that will produce cost and performance efficiencies, facilitating the creation of public services that are high quality, continually improving, efficient and responsive to local needs. The programme has now identified savings in excess of £30m for the initial participants, representing a 25 per cent reduction in price.
The new Central Government Digital Transformation Service offers Central Government bodies the opportunity to access skilled resources in order to deliver digital strategies and programmes for their organisations.
The High Level Operating Framework provides a common reference model and a set of architecture principles, which will guide convergence of IT/Digital systems across organisations. The framework will be refreshed shortly.
The Data Hosting and Data Centre Strategy sets out a principle-based approach to reduce the number of public sector data centres and achieve a more collaborative, efficient landscape through greater use of cloud computing, virtualisation and co-location. The Scottish Government collaborated with public sector partners and the ICT industry to produce best practice guidance on these areas.
We have published a Green ICT Strategy that provides principles and guidelines on how public sector organisations can meet the SG’s environmental targets towards reducing Scotland’s carbon footprint.