Understanding Capacity and Demand: A resource pack for healthcare professionals
A resource pack outlining the benefits of using Demand, Capaity, Activity and Queue (DCAQ) information to inform service redesign
Using Demand, Capacity, Activity & Queue ( DCAQ): The Experience in Scotland
Choose 'Select Interview' to jump to a particular section of the DVD or select 'Play All' to watch the entire DVD.
Interviewee |
Précis |
Ian Penman |
A consultant's perspective: how meaningful information can expose the good, and the extent of poor practice, in a service; how it can be used to initiate dialogue with staff and to direct sustainable change. |
Eleanor Kinghorn and Theresa Holliman |
Moving from 'data' to 'information': how communication has led to the better use of clinical and administrative time, improved room utilisation and a more informed service. |
Lindsay Potts |
The inconvenient truth: challenging historical assumptions and behaviour with accurate information to instigate a more streamlined service where both patients and staff benefit. |
Anne Haythorne |
'Simple' changes can make an enormous difference: if the data you receive isn't informing your service focus on the problem area, collect the right information, and feed it back to staff in order to generate a culture of improvement. |
Jonathan Procter |
Achieving the biggest 'bang for your buck': how DCAQ is integral to understanding where to improve the use of clinical resources, and how embedding it's collection into normal working practice will ensure the effective monitoring of your service. |
Lindsay Campbell |
Working with the service to make real and sustainable improvements: how a tailored approach will encourage staff to take ownership and draw reasoned conclusions from the information; how staff then feel more confident making suggestions to improve the service. |
Aileen MacLennan |
Effective information management in a large improvement project: how a good communication structure generates stakeholder involvement, ownership and empowerment within the decision-making process. |
Hakim Ben-Younes |
Improving the patient pathway: how accurate information has provoked changes in working practice leading to improved quality of patient care and access to services. |
Marie Martin |
Justifying the case for extra capacity: how the monitoring of demand, capacity and utilisation of existing equipment confirmed the anecdotal lack of capacity, and informed a business case to secure funds to promote a sustainable service. |
Paul Duffy |
Using a whole systems approach: the importance of having objective evidence to challenge inefficiencies within the system, and to establish a planned and flexible service. |
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