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This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 31 March 2021. It includes statistics for specific benefits (Carer’s Allowance Supplement, Best Start Grant, Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Scottish Child Payment and Child Winter Heating Assistance), as well as feedback that was not benefit specific.