Publication - Strategy/plan

Social Security Advocacy Service Standards

Published: 31 Jan 2020
Social Security Directorate
Part of:
Equality and rights

This document sets out the advocacy service standards required by section 11 of the Social Security (Scotland) Act 2018.

11 page PDF

647.3 kB

11 page PDF

647.3 kB

Social Security Advocacy Service Standards

11 page PDF

647.3 kB


1. The Scottish Government is required by section 10 of the Social Security (Scotland) Act 2018 to make independent advocacy support available to people with a disability who need such support to engage effectively with Social Security Scotland, as part of the process of claiming Scottish social security assistance. Section 11 of the Act requires Scottish Ministers to develop and publish service standards that would apply to this support. This document sets out the advocacy service standards required by section 11.

2. References to advocacy worker and advocacy support in these service standards are to be taken to mean independent advocacy. Independent is defined by the Act and as used in this document means advocacy services "provided by persons other than the Scottish Ministers".

3. The Service Standards apply to individual instructed advocacy for Scottish social security.

4. Instructed advocacy takes place where the individual is able to tell the advocacy worker what they want as well as the actions they would like taken. This means that the individual can understand the advocacy role and how the advocacy worker can represent and support them and can instruct their advocacy worker.

5. Advocacy support is available to individuals making a claim in their own right and to those making a claim in respect of a disabled child if they consider that they needed this support to engage with Social Security Scotland. A parent or carer claiming assistance for a child would be eligible for advocacy support if they themselves were disabled and needed such support or if the child themselves wished to take an active part in the process of claiming their entitlements.

6. The Act does not define disability. It is for individuals to self-identify whether they are eligible for advocacy support as provided by the Act. This may include Deaf people and those with a sensory disability or mental health condition.

7. The Scottish Government will provide funding for advocacy services but will not be directly involved with their day-to-day operation or the handling of individual cases. Social Security Scotland (the Agency) will not provide advocacy support either. This would not meet the requirement for independence at paragraph 2 as the Agency is doing the work of the Scottish Ministers.

8. Advocacy support may be provided by organisations which solely provide advocacy support or by other organisations which offer other services including advocacy. Where advocacy is part of a range of support offered, such organisations should ensure that conflicts of interest are avoided. For example, advice and advocacy will be provided by different people and advocacy records will be kept separately from other records.

9. Advocacy support will be available throughout the whole of the process for seeking support - from point of application, through any request for redetermination to appeals. Advocacy workers would also provide support at assessments if requested to do so by the client.

10. Section 59 of the Act gives individuals the right to have a supporter present during any discussion or assessment relating to their entitlement to a benefit. This right remains even if the individual has the support of an advocacy worker.

11. The service standards lay down behaviours and requirements which the advocacy worker or service is expected to meet and demonstrate.

12. Services providing advocacy support on behalf of the Scottish Government must undertake to comply with these service standards.