Social Security: advocacy service standards

Sets out the advocacy service standards required by section 11 of the Social Security (Scotland) Act 2018.

Principle 2 – Independence

Advocacy support will not be provided directly by people working for Scottish Ministers, including staff of Social Security Scotland. It will be provided by people working for other organisations.

Your advocacy worker will support your social security advocacy rights and needs. They will work for and on your behalf.

Advocacy services will be as free from conflicts of interest as possible.

Your advocacy worker will only provide you with advocacy support.

If the organisation provides a range of services, advocacy support will be delivered separately from these.

If the organisation provides advocacy and other services, the advocacy service must not share information with those other services without your permission.

Advocacy records will be kept separately from other records.

Advocacy services and workers must be aware of and meet confidentiality requirements.



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