Consultation on guidance on Section 70 complaints
The guidance on Section 70 complaints to Scottish Ministers is intended to provide support to those who are considering or who have made a section 70 complaint.
The guidance is intended to set out in detail what can be considered within a section 70 complaint, what cannot be considered and in those circumstances how a complaint relating to certain matters may be made. The guidance is also intended to provide information on the way in which complaints are considered and provide advice and guidance on how to make a complaint.
The aim of the guidance is that it is clear, and provides consistent, concise and helpful advice and information about the complaints process. This consultation on the draft guidance seeks your views on whether this aim has been achieved. The consultation asks a series of questions about different aspects of the guidance. It is most helpful to us in considering responses to the consultation if comments and suggestions are specific, and where alternatives are suggested, this helps our understanding.
All comments provided in response to the consultation paper will be considered. To have your consultation formally recognised as part of the consultation response you must complete the Respondent Information Form above.
Responding to this Consultation
We are inviting responses to this consultation by 6 November 2017
Please respond to this consultation using the Scottish Government's consultation platform, Citizen Space. You view and respond to this consultation online at https://consult.scotland.gov.uk/supporting-learners/users-of-the-section-70-complaints-process/. You can save and return to your responses while the consultation is still open. Please ensure that consultation responses are submitted before the closing date of 6 November 2017
If you are unable to respond online, please complete the Respondent Information Form (see "Handling your Response" below) to: EdSSection70@gov.scot
Handling your response
If you respond using Citizen Space ( http://consult.scotland.gov.uk/), you will be directed to the Respondent Information Form. Please indicate how you wish your response to be handled and, in particular, whether you are happy for your response to published.
If you are unable to respond via Citizen Space, please complete and return the Respondent Information Form attached included in this document. If you ask for your response not to be published, we will regard it as confidential, and we will treat it accordingly.
All respondents should be aware that the Scottish Government is subject to the provisions of the Freedom of Information (Scotland) Act 2002 and would therefore have to consider any request made to it under the Act for information relating to responses made to this consultation exercise.
Next steps in the process
Where respondents have given permission for their response to be made public, and after we have checked that they contain no potentially defamatory material, responses will be made available to the public at http://consult.scotland.gov.uk. If you use Citizen Space to respond, you will receive a copy of your response via email.
Following the closing date, all responses will be analysed and considered along with any other available evidence to help us. Responses will be published where we have been given permission to do so.
Comments and complaints
If you have any comments about how this consultation exercise has been conducted, please send them EdSSection70@gov.scot
Scottish Government consultation process
Consultation is an essential part of the policy-making process. It gives us the opportunity to consider your opinion and expertise on a proposed area of work.
You can find all our consultations online: http://consult.scotland.gov.uk. Each consultation details the issues under consideration, as well as a way for you to give us your views, either online, by email or by post.
Consultations may involve seeking views in a number of different ways, such as public meetings, focus groups, or other online methods such as Dialogue ( https://www.ideas.gov.scot)
Responses will be analysed and used as part of the decision making process, along with a range of other available information and evidence. We will publish a report of this analysis for every consultation. Depending on the nature of the consultation exercise the responses received may:
- indicate the need for policy development or review
- inform the development of a particular policy
- help decisions to be made between alternative policy proposals
- be used to finalise legislation before it is implemented
While details of particular circumstances described in a response to a consultation exercise may usefully inform the policy process, consultation exercises cannot address individual concerns and comments, which should be directed to the relevant public body.
Email: Deborah Lynch, EdSSection70@gov.scot
Phone: 0300 244 4000 – Central Enquiry Unit
The Scottish Government
St Andrew's House