The research team would like to thank everyone who gave up their time to take part in this research. In particular, we are extremely grateful to all the applicants who shared their experiences, to the Social Security Scotland staff who took part and to the Third Sector staff who took part. We would also like to thank everyone in Social Security Scotland, the Third Sector and the Scottish Government who helped with recruitment.
We received valuable advice and feedback on methods, materials and outputs from Scottish Government research and policy teams. Particular thanks go to Astrid Ball, Evelyn Bowes, Jana Eyssel and Stefania Pagani.
Responsibility for this report lies with the research team alone. The views expressed do not necessarily represent the views of the Scottish Government or Scottish Ministers.
This work was carried out in accordance with the requirements of the international quality standard for Market Research, ISO 20252
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