Property Factors (Scotland) Act 2011: Code of Conduct for Property Factors

The code of conduct part of the Property Factors (Scotland) Act 2011 which registered property factors are required to abide by.


1 The functions of the Homeowner Housing Panel transferred to the First-tier Tribunal for Scotland Housing and Property Chamber on 1 December 2016.

2 Section 23 of the 2011 Act - Effect of failure to comply with PFEO

3 For example (not an exhaustive list):-

- Named in the Title Deeds as the property factor for the first (x period of time). This manager's burden has/has not expired.

- Appointed by a decision of a majority of homeowners on x date in accordance with the Tenement Management Scheme set out in the Tenements (Scotland) Act 2004.

4 This may refer to a general complaints handling procedure which is not restricted to complaints about property factoring for example where the property factor is a local authority or a housing association.

5 Section 61 of the Housing (Scotland) Act 2014 – Meaning of letting agency work

6 This is also required by section 13(3) of the 2011 Act and can be taken into account by the Scottish Government in relation to a further application to register (see section 4(4)(b)(ii) of the 2011 Act).



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