Pathways to Employment: Your guide to a career in substance use services

Skills and qualifications

What skills would I need to work in substance use services?

Below are some skills that employers might look for. It can be useful to think about examples where you have used these, be able to explain the situation and understand those skills you might still need to improve.

Active listening skills and a non-judgemental approach

Example: A time when you have listened to someone speak about their experience and how you have been able to make them feel comfortable by not placing judgement on them.

Communication skills

Example: A time when you have had to communicate information to another person in a clear way.

Patience

Example: A time when you might have felt frustrated, but you have been able to handle the situation well.

Problem solving and using your initiative

Example: A time when you have had to think of a solution to a problem and how you have put that idea into practice.

Sensitivity and understanding of situations relating to recovery

Example: A time when you have supported someone during a sensitive situation using your experiences and understanding of substance use.

Team-working skills

Example: A time when you have had to work with others in a group setting and how you did this successfully.

Time management

Example: A time when you have shown that you have been able to manage your time well to get multiple things done on time.

Literacy and Numeracy skills

It is common for people to need help with their reading and writing skills. Support is available through Skills Development Scotland’s ‘The Big Plus’. You can access ‘The Big Plus’ by calling their free phone help line, 0800 917 8000. Advisers can offer advice and put you in touch with tutors in your local area.

You could also visit the Workers Educational Association website to identify any local or online learning that could support you.

Digital skills

If you are worried about your digital skills, then support is available from a range of sources:

• Access to Industry can support you with online access to enable you to develop your digital skills.
• Citizen Literacy have also created an adult literacy development program and tutor training resources supported by a web app that also improves digital literacy skills. As well as the app, they can also support you with training and printed learning resources.
• The Marie Trust support those in the homeless population to use digital devices.

Within your area, there may also be local groups or services available, speak to your local library, local Jobcentre or Citizens Advice Bureau if you would like to find out more.

Do I need any qualifications?

Formal qualifications will not necessarily be needed to begin working. The personal experience you have of substance use often offers as much value as a formal qualification.

However, the Scottish Vocational Qualification (SVQ) Level 2 in Social Services and Healthcare qualification is widely recognised across the entire social care field. Achievement of this SVQ can open up a range of employment opportunities. Many employers may be able to support you to achieve this once in post and when you are ready.

What careers support is available to me?

Access to impartial, person-centred, and confidential careers, learning and employability support is available to support your route into work.

Skills Development Scotland (SDS) provide a service that is available to all and can help you make your own learning and career decisions.

A meeting with a qualified SDS career adviser can help you understand what you have to offer and identify your options.