National health and wellbeing outcomes framework

Guidance framework on the national health and wellbeing outcomes which apply to integrated health and social care.

8. Improving outcomes - what people can expect

National Health and Wellbeing Outcomes

What people can expect

People are able to look after and improve their own health and wellbeing and live in good health for longer.

  • I am supported to look after my own health and wellbeing
  • I am able to live a healthy life for as long as possible
  • I am able to access information

People, including those with disabilities or long term conditions, or who are frail, are able to live, as far as reasonably practicable, independently at home or in a homely setting in their community.

  • I am able to live as independently as possible for as long as I wish
  • Community based services are available to me
  • I can engage and participate in my community

People who use health and social care services have positive experiences of those services, and have their dignity respected.

  • I have my privacy respected
  • I have positive experiences of services
  • I feel that my views are listened to
  • I feel that I am treated as a person by the people doing the work - we develop a relationship that helps us to work well together
  • Services and support are reliable and respond to what I say

Health and social care services are centred on helping to maintain or improve the quality of life of people who use those services.

  • I'm supported to do the things that matter most to me
  • Services and support help me to reduce the symptoms that I am concerned about
  • I feel that the services I am using are continuously improving
  • The services I use improve my quality of life

Health and social care services contribute to reducing health inequalities.

  • My local community gets the support and information it needs to be a safe and healthy place to be
  • Support and services are available to me
  • My individual circumstances are taken into account

People who provide unpaid care are supported to look after their own health and wellbeing, including to reduce any negative impact of their caring role on their own health and well-being.

  • I feel I get the support I need to keep on with my caring role for as long as I want to do that
  • I am happy with the quality of my life and the life of the person I care for
  • I can look after my own health and wellbeing

People using health and social care services are safe from harm.

  • I feel safe and am protected from abuse and harm
  • Support and services I use protect me from harm
  • My choices are respected in making decisions about keeping me safe from harm

People who work in health and social care services feel engaged with the work they do and are supported to continuously improve the information, support, care and treatment they provide.

  • I feel that the outcomes that matter to me are taken account of in my work
  • I feel that I get the support and resources I need to do my job well
  • I feel my views are taken into account in decisions

Resources are used effectively and efficiently in the provision of health and social care services.

  • I feel resources are used appropriately
  • Services and support are available to me when I need them
  • The right care for me is delivered at the right time



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