National Care Standards: Care homes for people with drug and alcohol misuse problems

National Care Standards: Care homes for people with drug and alcohol misuse problems Editon

Annex A: Glossary

Advocate or advocacy
A person independent of any aspect of the service or of any of the statutory agencies involved in purchasing or providing the service, who acts on behalf of, and in the interests of, the person using the service. An advocate can be helpful if a person feels unable to represent him or herself.
The process of deciding what a person needs in relation to their health, personal and social care, and what services must be put in place to meet these needs. An assessment is undertaken with the person, his or her relatives or representatives, and relevant professionals.
Care home service
A service which provides accommodation, together with nursing, personal care or personal support for vulnerable people.
A person who looks after family, partners or friends in need of help because they are ill, frail or have a disability. The care they provide is unpaid.
Complaints process
Clear procedures that help the person using the service or others to comment or complain about any aspect of the service.
You can expect to have information presented in a format that is suitable for you. This could be in easy-read language, braille, on tape or on disk.
Goals of admission
Treatment goals which are set at the start of your stay in the service to support you in achieving greater independence. These are set out in your personal plan.
Infection control
Programmes of disease surveillance, generally within healthcare facilities, designed to investigate, prevent and control the spread of infections and the micro-organisms which cause them.
Treatment detailed in your personal plan.
Key worker
The person (who may be a designated nurse for people receiving nursing care) responsible for co-ordinating the individual's personal plan, monitoring its progress and staying in regular contact with the individual and everyone involved.
Named worker
see Key worker
Nursing and Midwifery Council. This organisation was set up by Parliament to ensure nurses, midwives and health visitors provide high standards of care to their patients and clients. To achieve its aims, the NMC maintains a register of qualified nurses, midwives and health visitors, sets standards for education, practice and conduct, provides advice for nurses, midwives and health visitors and considers allegations of misconduct or unfitness to practise.
Personal care
Help with day-to-day physical tasks and needs of the person cared for, including helping them to remember to do things such as eating and washing.
Personal plan
A plan of how the support and care service will be provided, primarily agreed between the person using the service (and/or their representative) and the service provider.
Primary care team
GP and other health professionals who provide healthcare in the community.
Control to prevent a person from harming themselves or other people by the use of:

  • physical means (actual or threatened laying on of hands on a person to stop them carrying out a particular action);
  • mechanical means (for example, wrapping someone in a sleeping bag or strapping them in a chair);
  • environmental means (for example, using cot sides to prevent someone from getting out of bed); or
  • medication (using sedative or tranquilising drugs for the symptomatic treatment of restless or agitated behaviour).

Risk management
A systematic approach to the management of risk, to reduce loss of life, financial loss, loss of staff availability, safety, or loss of reputation.
Usable floor space
Space which is available to use for furniture, personal belongings and daily living.
The disclosure by an employee (or professional) of confidential information which relates to some danger, fraud or other illegal or unethical conduct connected with the workplace, be it of the employer or of his fellow employees (Lord Barrie QC 1995).

Back to top