National Care Service: complaints and redress research and co-design report
This report sets out findings we have gathered through research and co-design that relate to complaints and redress.
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About the National Care Service
The Scottish Government is working with people and organisations across Scotland to improve:
- social care
- community health
- social work
We are introducing the National Care Service (NCS). It will ensure there is fair, high-quality social care support for everyone who needs it.
Delivered in a way that fulfils people's human rights and supports them to live full and independent lives. Co-design and engagement with people who have experience of receiving and delivering social care support has been invaluable to this work.
The NCS must be person-centered, and the outputs of the co-design work are crucial to this. People have told us that the system needs to change. We want the NCS to improve the care experience for everyone in Scotland.
Contact
Email: NCScommunications@gov.scot