Information

Model complaints handling procedure: detailed guidance

Information for our staff on how to process, manage and reach decisions on different types of complaints.


Scottish Government model complaints handling procedure June 2013.pdf

Contact

Telephone

Office hours: Monday to Friday - 8.30am to 5pm.
From the UK: 0300 244 4000 (0300 numbers are geographically neutral)

International callers: +44 131 244 4000

Text Relay Service: 18001+ 0300 244 4000 (service for the hard of hearing)

British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the online BSL interpreting service. Find out more: contactSCOTLAND website.

Email

Email: SGComplaints@gov.scot

Post

Scottish Government
St. Andrews House
Regent Road
Edinburgh
EH1 3DG

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