Publication - Advice and guidance

Interpreting, translation and transcription services framework

Guidance for public sector organisations on how to access and use the framework agreement.

Interpreting, translation and transcription services framework
Who can access: central government
Contract status: live
Dates of contract: 12 November 2017 to 11 November 2021
Category: professional services - central government

Overview

Contractors will provide comprehensive face-to-face and telephone spoken language interpreting services, and document translation and transcription services to fulfil the current and evolving needs of framework public bodies.

What is in scope

The scope of the framework for interpreting and translation services is as follows:

Interpreting (face-to-face and telephone) – from English into a wide range of spoken languages and dialect and from those languages and dialect into English or other languages as requested by framework public bodies.

Translation and transcription services -  from English into a wide range of spoken languages and from those languages into English or other languages as requested by framework public bodies including:

  • text to braille – or other tactile or touch formats
  • speech (audio) to text including tape recordings and other electronic media, audio
  • video to text
  • text to speech (audio) – including tape recordings and other electronic media, audio and video

What is out of scope

The framework does not cover sign language, video interpreting and English to English transcription.

For printing services of transcribed publications please refer to: design, print, publishing and associated services framework

Who can use this

Central government sector.

See the contract award notice for full details.

Note: It is the responsibility of any buying organisation wishing to use the framework agreement to satisfy itself that it is eligible to do so.

Entitlement can be established from the terms of the OJEU advert and guidance on this can be found in annex A of our guidance on framework agreements.

Benefits

Benefits of this framework include:

  • improved quality and coverage of service delivery, measured against clear and consistent key performance indicators
  • sharing of knowledge and best practice
  • efficiencies in process and reduced duplication of procurement effort
  • efficiencies in process and reduced duplication from implementation of statement billing

Suppliers

Global Connections (Scotland) Limited (ranked 1st)

3rd Floor
180 Hope Street
Glasgow
G2 2UE

David Orr
Email: d.orr@globalconnects.com

Interpreting enquiries: Reka Toth
Email:r.toth@globalconnects.com
Tel: 0141 352 5663

Translation and transcription enquiries: Mariachiara Occhipinti
Email: m.occhipinti@globalconnects.com
Tel: 0141 352 5668

General enquiries:

Global Language Services (ranked 2nd)

64 Darnley Street
Glasgow
G41 2SE

George Runciman
Email: George.Runciman@globalglasgow.com

Glasgow - 0141 429 3429
Edinburgh - 0131 220 0115
Interpreting - 0141 429 3429
Translation and transcription – 0141 465 8828

Email:

Global Connections (Scotland) Limited should be approached in the first instance and only if they are unable to meet your requirements should an approach be made to Global Language Services.

Further information

See the attached buyer's guide for more information.

Information about pricing and terms and conditions for frameworks and contracts can be found on the Knowledge Hub.

If you are not registered to access this and are eligible to use the framework please complete the registration form and send it to one of the Scottish Procurement contacts listed below.

Contact

Kath Cowan, Senior Portfolio Specialist
Email: kathleen.cowan@gov.scot
Phone: 0141 242 0129

Maria McGrorry, Portfolio Specialist
Email: maria.mcgrorry@gov.scot
Phone: 0141 242 0125