Publication - Consultation analysis
Home Energy Efficiency Equity Loan pilot: homeowner feedback survey - analysis of responses
Impartial analysis of the independent survey of homeowners who participated in the pilot. The analysis covers the impact that the measures implemented had on wellbeing and energy bills, the carbon reductions achieved and homeowner experience of the Equity Loan process and offer. Read the call for evidence: https://www.gov.scot/publications/equity-loan-scheme-call-evidence/pages/1/
Appendix 2: Loan holder feedback questionnaire
| Section 1: Confirmation of measures installed and composition of household | |
|---|---|
| Q1 | Please confirm what measures you installed with the funds from the Equity Loans: a) Energy efficiency purposes b) Low emissions heating solution c) Other (please specify) |
| Q2 | Please quantify how many people in your household fall into these different age groups: a) Under 15 b) 15-64 c) 65 or older |
| Q3 | How many people in your household are: a) Full-time workers b) Part-time workers c) Unemployed d) Unable to work for medical reasons e) Retired f) Other (please specify) |
| Section 2: Impact of Equity loan on heating levels and cost | |
| Q4 | Before installing your energy efficiency/low emissions heating solutions, in winter, were you staying warm? a) Always b) Only sometimes c) Never |
| Q5 | Since installing your energy efficiency measures, in winter, are you staying warm? a) Always b) Only sometimes c) Never |
| Q6 | Since installing your low emissions heating solutions, in winter, are you staying warm? a) Always b) Only sometimes c) Never |
| Q7 | Since installing the energy efficiency measures, in winter, has your heating Bill reduced in cost? a) A lot b) A little c) Not at all d) It's more expensive |
| Q8 | Since installing your low emissions heating solutions, in winter, has your heating Bill reduced in cost? a) A lot b) A little c) Not at all d) It's more expensive |
| Q9 | Do you have any further information that you would like to add? |
| Q10 | Before installing your energy efficiency/low emissions heating solutions, in winter, were you monitoring your home energy use for heat? a) Always b) Only sometimes c) Never |
| Q11 | Since installing your energy efficiency measures, in winter, are you monitoring your home energy use for heat? a) Always b) Only sometimes c) Never |
| Q12 | Since installing your low emissions heating solution, in winter, are you monitoring your home energy use for heat? a) Always b) Only sometimes c) Never |
| Q13 | Do you have any further information that you would like to add? |
| Section 3: Wellbeing | |
| Q14 | Has your sense of wellbeing increased since you installed your energy efficiency/low emission heating solutions? |
| Q15 | Do you have any further information that you would like to add? |
| Section 4: Energy Efficiency and Carbon Emission Ratings | |
| Q16 | What were your energy efficiency and carbon emission ratings before the new measures were put in place? |
| Q17 | What were your energy efficiency and carbon emission ratings after the new measures were put in place? |
| Section 5: Housing Fabric Repairs | |
| Q18 | With the Equity loan, did you perform housing repairs as well as energy efficient/low emission heating measures? |
| Q19 | If yes, what impact have these repairs had on your everyday life? |
| Section 6: Process | |
| Q20 | How did you find out about the scheme? |
| Q21 | What do you like about the Equity Loan offer? |
| Q22 | What would you improve about the Equity Loan offer? |
| Q23 | What did you think about the applicant journey, from applying to measures installed, what worked well and would could be improved? |
| Q24 | Please provide comments on the Equity loan offer period of 3 months – in general, is this period long enough? |
| Q25 | Do you agree with the percentage split between energy efficiency/low carbon and repairs? Please explain your position. |
| Q26 | How satisfied were you with the support provided by the Home Energy Service? Please explain your position. |
| Q27 | How satisfied were you with the support provided by your Care & Repair officer (if used)? Please explain your position. |
| Q28 | Please provide any further comments you may have your experience of the Equity Loan Pilot Scheme. |
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