Publication - Advice and guidance

Can I Help You? Guidance for handling and learning from feedback, comments, concerns or complaints about NHS health care services.

Published: 29 Mar 2012
Part of:
Health and social care
ISBN:
9781780457673

This guidance is for the NHS and their health service providers to assist them in handling and responding to feedback, comments, concerns and complaints raised in relation to health care in accordance with the Patient Rights (Scotland)Act 2011.

Can I Help You? Guidance for handling and learning from feedback, comments, concerns or complaints about NHS health care services.
Annex A: Legislation