Getting it right for everyone (GIRFE)

About Getting It Right For Everyone (GIRFE)

GIRFE is Scotland’s approach to designing and delivering public services that focus on people’s needs.  It makes sure services work well for everyone who uses them.

What is GIRFE?

The GIRFE approach was developed to improve how health and social care support is delivered for people in Scotland.

This followed user research which found that many people accessing health and social care were frustrated by:

• having to tell their story multiple times

• information that is too complex

• multiple appointments with different people

The approach was co-designed with service users and professionals from nine health and social care areas. It focuses on the individual, ensuring all professionals involved in their care work together to create a package of support that meets all of their life needs.

Using the GIRFE approach:

• makes it easier for people to get the help they need
• puts the person at the centre of decision making
• ensures everyone works together to provide consistent support, no matter what kind of help is needed at different times in a person's life

The GIRFE toolkit

We have developed a GIRFE toolkit for practitioners to use. 

Using the GIRFE logo

We have developed a GIRFE logo to ensure a consistent identity for GIRFE across Scotland, which can be used by pathfinders and partners on supporting information and materials related to GIRFE. 
For access to the logo, please contact  GIRFE@gov.scot.