Gambling Harm Treatment and Support in Scotland: Current provisions and future directions
Findings from a study providing a comprehensive, system level understanding of gambling harm treatment and support services in Scotland. The study combined desk based service mapping, a survey, interviews, geographic mapping and intervention effectiveness evidence update.
Chapter 3: Evidence on the effectiveness of gambling harm interventions
3.1 A public health framework for understanding intervention effectiveness
The evidence on gambling harm interventions must be understood within a broader public health framework. As the Lancet Public Health Commission on Gambling demonstrated, the prevention and reduction of gambling harms cannot be achieved through treatment and support services alone. Rather, it requires a combination of universal, selective and targeted interventions, operating across multiple levels of the system. This position is echoed by Public Health Scotland (PHS), who emphasise that gambling harms cannot be addressed by healthcare services alone, but require attention to the environments in which gambling occurs, the role of industry practices, and broader social and economic conditions which shape vulnerability to harm.
Whilst this project is rooted in this wider perspective, understanding the effectiveness of specific interventions with respect to gambling treatment and support remains important, including a range of targeted and selective interventions. See Table 1 starting on page 16, which also includes information about the availability of each intervention in Scotland.
3.2 Key updates to the evidence base
Table 1 shows a range of interventions for gambling harms and treatment that were included in both the Lancet Public Health Commission on Gambling (LPHCG) and the PHS assessment. The table provides an update on likely efficacy based on the review of recent evidence. This process indicates that there have been no major changes in the overall structure of the evidence base since 2024. The relative distribution of evidence across intervention types remains broadly consistent.
Interventions for which there is a strong evidence base supporting effectiveness include cognitive behavioural therapy (CBT), internet-based CBT (I-CBT), and mandatory limit-setting. CBT is supported by consistent evidence demonstrating its effectiveness in reducing gambling harms and is recommended by NICE as both an effective and cost-effective approach (recommendations 1.5.13-1.5.15). I-CBT extends this approach through remote/online delivery, albeit with higher rates of attrition. Mandatory limit-setting, where limits on spending or play time are imposed rather than voluntarily chosen, has also been shown to reduce harm by constraining high-risk behaviour at the point of consumption.
A second group of interventions is supported by sufficient evidence, but with relatively small effects. These include brief interventions, self-help approaches and mutual support groups. Brief interventions, typically short, structured conversations or sessions that could be provided by non-specialists, can reduce harm but are less effective than longer-term, structured treatments. Self-help interventions, such as online tools or guided materials, show modest benefits compared to no intervention. Similarly, mutual support groups (including peer-led models) are associated with positive outcomes but the overall effect size is small.
A further set of interventions demonstrates potential efficacy, although the evidence is more mixed and often contingent on implementation. These include self-exclusion, interventions based on behavioural tracking, and personalised feedback incorporating motivational interviewing (MI) techniques[17], and educational interventions and approaches aimed at priming analytical thinking. The former three of these interventions are enabled by the wider legislative and regulatory environment, for example, through mandated self-exclusion systems or requirements on operators to monitor and respond to risky behaviour, and therefore sit largely outside the direct control of individual service providers. The updated assessment also incorporates recent critiques of industry-funded educational interventions in the UK, which raise questions about both their effectiveness and underlying rationale.
Voluntary limit-setting is generally considered to be mostly ineffective. This approach relies on individuals setting their own limits on gambling expenditure or time, but the evidence suggests that such limits are frequently not adhered to, particularly among those experiencing higher levels of harm.
Finally, there are interventions for which the evidence remains inconsistent or insufficient. Providing details of helplines, while an important component of broader support systems, has not been shown to produce consistent behavioural change in isolation. Pharmacological treatments also fall into this category, with no conclusive evidence supporting a specific medication for gambling disorder. However, NICE guidelines (1.5.16-1.5.19) indicate that naltrexone may be considered in certain cases alongside psychological interventions, particularly where these have not been effective or where relapse has occurred.
The updated evidence synthesis provides a framework for interpreting current service provision in Scotland.
| Intervention | Evidence of effectiveness (LPHCG and PHS) | Evidence updates since 2024 | Availability in Scotland |
|---|---|---|---|
| Providing details of helpline | Inconsistent evidence | No new evidence | High. GamCare’s National Gambling Helpline. |
| Voluntary limit-setting | Mostly ineffective, but inconsistent evidence | No change [18] | High. Interviewees emphasized helping clients to set limits on their gambling as part of the support offer |
| Brief interventions | Small effect (particularly with an educational element) | No change + shown to be less effective than longer-term structured treatment[19] | High. The most common type of interventions provided by gambling support and treatment organisations in Scotland. Six out of 13 eligible organisations (46.2%) that took part in the study indicated they provide them. |
| Mutual support groups (including Gamblers Anonymous) | Small effect | No change[20] & NICE Guideline 1.5.11 | High. One of the peer support networks indicated holding 85 weekly face-to-face meetings across Scotland plus online meetings for those unable to attend in person, with an estimated 1200 regular members (based on the interview). Another peer support network holds nine weekly or fortnightly face-to-face meetings across Scotland with an estimated 60 users in October 2025 (based on the survey response). Smart Recovery (SR) provides online and face-to-face meetings across Scotland. One of the interviewed organisations indicated they refer to SR. However, the organisation was not included in the mapping as they do not position themselves as gambling specialists and there are no gambling-specific groups. |
| Self-exclusion | Potentially effective, but depends on stringency of implementation | No change12 | Medium. Centralised self-exclusion registry for online gambling (GAMSTOP) is legally mandated in GB10. Access to GamBan app has been free for all UK residents via GamCare’s TalkBanStop However, going ahead, GamBan will no longer be funded in Scotland. Existence of different self-exclusions systems for different gambling product types characteristic of the GB gambling landscape (which is in contrast to many other European countries where self-exclusion systems are unified) potentially could contribute to lower effectiveness of this measure. Multiple interviewees indicated helping clients to self-exclude as part of the support offer. |
| Educational interventions and priming analytical thinking | Potentially effective, but depends on implementation | No change[21] but new critique of industry-funded, school-based programmes in the UK[22] | Medium. Fast Forward has been indicated as the main provider of school-based programmes in Scotland by interviewees, and until recently they have been funded by GambleAware. The organisation was not interviewed due to the study scope. Industry-independent school-based programmes in Scotland have been limited to a Programme-A (Preventing Gambling Related Harm in Adolescents) pilot in 2023-2024. One of the interviewed peer support networks indicated some sporadic school-based awareness raising activities in response to requests from individual schools. Several interviewed Scotland-based organisations have also indicated running trainings/workshops in prisons and the armed forces, while noting some degree of duplication. |
| Interventions based on tracking | Effective | Potentially effective for early identification and personalised harm-reduction, but evidence is mixed: effects are mainly short-term, may be weaker for the highest-risk users, and are constrained by opt-in/engagement problems, incomplete cross-platform data, possible misclassification, and privacy /ethicalconcerns.[23] | Medium. There are legally mandated interventions based on user tracking for applicable online gambling products in the GB, and the regulator has issued guidance on how they should be implemented But implementation problems have been noted by the Gambling Commission itself Consultation and Call for Evidence: Remote customer interaction requirements and guidance |
| Cognitive behavioural therapy (CBT) | Potentially effective | Effective8 & NICE Guideline 1.5.13-1.5.156. | Medium. Strong evidence of CBT-type interventions and presence of CBT-trained psychologists and psychotherapists was found in one specialist treatment provider only. Some evidence of CBT-type interventions and training among the staff of the other specialist treatment providers, but no Heath and Care Professions Council (HCPC)-registered psychologists or BACP/UKCP/COSCA[24]-accredited counsellors and psychotherapists among them. |
| Motivational interviewing interventions | Effective | Potentially effective8 & NICE Guideline 1.1.10 & 1.5.126. | Medium. Strong evidence of MI-type interventions was found for one specialist treatment provider only. Some evidence of MI-type interventions by another participating specialist treatment provider. |
| Internet-based CBT therapies (I-CBT) | Effective (but high rates of attrition) | No new evidence | Medium. Strong evidence of availability via one specialist treatment provider only. Some evidence of CBT-type interventions provided by another specialist treatment provider, some of which take place online. However, as indicated above, they do not have HCPC-registered psychologists or BACP/UKCP/COSCA-accredited counsellors and psychotherapists among their staff. |
| Self-help interventions | Mixed evidence due to diversity of interventions | Small effect (when compared to no treatment)8 | Medium. A range of online self-guided support tools are available at the GamCare website. Another example of freely available self-help tool is PGSolutions safeguarding programme and tool. The effectiveness of the tool, however, has not been evaluated so far. |
| Mandatory limit-setting | Effective | No change12 | Low. Mandatory limit setting is not legally required in GB10 |
| Personalised feedback involving motivational interviewing | Effective | Potentially effective[25] | Low. No clear evidence of dedicated treatment/support services offering personalised feedback as a standalone modality for Scottish residents. No clear evidence that UK operators embed motivational interviewing within routine personalised feedback as part of their customer-interaction systems. UK regulatory guidance (section C, requirement 9) requires tailored customer interaction for at-risk gamblers, including sharing information on customers’ own spend or behaviour and using tailored encouragement, pop-ups, emails, or calls. However, the guidance does not mention motivational interviewing specifically. |
| Pharmaco- logical interventions | No conclusive evidence and no evidence to recommend a specific drug treatment | No change7. However, naltrexonerecommended by NICE for use alongside psychological interventions if the former have not been effective or there has been a relapse (NICE Guideline 1.5.16-1.5.196) | None. No evidence of pharmacological interventions. |
Contact
Email: gambling@gov.scot