Social Security Scotland call waiting time statistics: FOI release

Information requested

The number of calls where the claimant had to wait 60 minutes or longer.

Response

Between 22 November 2024 and 24 January 2025 there were 467 calls made to Social Security Scotland which had a call waiting time of 60 minutes or more.

Data on call waiting times of 60 minutes or more between 01 November 2023 and 21 November 2024 can be found in the published response to a previous request for telephone call statistics:

Social Security Scotland telephone call statistics: FOI release - gov.scot

You may find it helpful to know that we publish telephony and webchat management information on the Social Security Scotland Statistics page:

Social Security Scotland - Telephony and Webchat management information to September 2024

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at https://www.gov.scot/foi-responses.