Employment support services: customer charter

The employability customer charter was co-designed with users of employability services and agreed by partners across the public, third and private sectors.


5. How can you give us feedback about the services delivering the Charter Commitments?

As part of the commitments we’re making to you, we want to encourage your thoughts and feedback. This means that if you feel the Charter isn’t being met, or if you want to provide feedback to us about employability support services, we want to hear from you.

For feedback, suggestions and complaints, please speak to a member of staff who will let you know what the process is in your area. Staff will try to help you right away and to ensure we do better next time. We will listen, learn and improve.

If you would rather speak to someone that is not involved in delivering the support you’re receiving, you can get in touch with the Scottish Government directly using the options below:

Phone

0800 804 8108

This line is open 10 am to 4 pm Monday to Friday.

Email

Please email us at EmployabilityFeedback@gov.scot

Online

Using the online form by selecting the Employability Feedback option from the drop down menu.

If you are still unhappy please contact the independent Scottish Public Services Ombudsman (SPSO) by visiting SPSO or call the Freephone helpline on 0800 377 7330.

Contact

Email: EmployabilityFeedback@gov.scot

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