Employment support services: customer charter

The employability customer charter was co-designed with users of employability services and agreed by partners across the public, third and private sectors.

1. Introduction – No One Left Behind

No One Left Behind is a new approach to employment support services. We want to put people at the centre of the support they get and give them a voice in how these services are designed. Scottish Government, Local Government, charities and other service providers are working together to take this forward.

This approach will make it easier for people to get the support they need by reducing the number of programmes available, and making it simpler to engage with providers.

This Charter applies to support delivered locally through the No One Left Behind approach. This support will usually be delivered by your local Council, a Charity or another organisation. If you have been given this Charter by a service, the commitments below apply to the support you are getting.

This Charter won’t apply to all services you might be working with. Some employment support services are still reserved to the U.K. Government and will still be delivered by the Department for Work and Pensions (DWP).

If you have any questions about who is providing your support, or whether this Charter applies to you, speak to a member of staff who will be able to help.

Reserved powers

If something is reserved, it means the Scottish Government has no control over how it works or how it is delivered.

Decisions about reserved powers are taken by the U.K. Government.


Email: EmployabilityFeedback@gov.scot

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