Publication - Advice and guidance

Emergency department capacity management: guidance

Guidance on developing a standard operating procedure to manage capacity and avoid crowding in the emergency departments.

Dr Jennifer Armstrong	Chair, ED Capacity Management Expert Group;
Dr Jennifer Armstrong	Medical Director, NHS Greater Glasgow and Clyde
Dr Dan Beckett	Consultant Acute Physician, NHS Forth Valley; Chief Medical Officer Advisor for Acute and General Medicine
Dr Tim Parke	ED Consultant, NHS Greater Glasgow and Clyde; representing College of Emergency Medicine
Dr Dave Caesar	ED Clinical Director, NHS Lothian
Dr Shobhan Thakore	Clinical Lead, Emergency Medicine, NHS Tayside
Dr Nicola Irvine	Clinical Lead, Acute Medicine, NHS Tayside
Dr David Raeside	Consultant Physician in Respiratory and General Medicine, NHS Greater Glasgow and Clyde
Professor Jim Ferguson	NHS Grampian/Clinical Lead at Scottish Centre for Telehealth and Telecare
Dr Kerry Mathewson	GP, NHS Forth Valley; Clinical Advisor to Unscheduled Care National Programme
Dr Simon MacKenzie	Medical Director, St George's University Hospitals NHS Foundation Trust
Anne Harkness	Director of Emergency Care and Medical Services/Unscheduled Care Executive Lead, NHS Greater Glasgow and Clyde
Alan Hunter	NHSScotland Director of Performance, Scottish Government
Martin Hopkins	Programme Director, Whole System Flow Programme/Head of Performance Support, Scottish Government
Helen Maitland	Unscheduled Care Director, Scottish Government

The Expert Group consulted with:

the Unscheduled Care Programme Board
the National Unscheduled Care Learning Workshop
national unscheduled care executive leads
the Unscheduled Care Steering Group
a national learning workshop on the 6 Essential Actions to Improving Unscheduled Care.
NHS Board representatives: ED capacity management meeting

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