Publication - Research and analysis

Customer service and the planning system: a research study

Published: 3 August 2018
Part of: Building, planning and design
ISBN: 9781787811171

The research follows on the back of the 2017 People, Places and Planning consultation and highlights examples of good practice and forward considerations for strengthening customer service within the planning system.

Supporting documents

Footnotes

1. The PPF was introduced in 2011 by Heads of Planning Scotland ( HOPS) in conjunction with the Scottish Government.

2. The PPF was introduced in 2011 by Heads of Planning Scotland ( HOPS) in conjunction with the Scottish Government.

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