Satisfaction with the consultation
Respondents who used Citizen Space were asked "How satisfied were you with this consultation?" Only twenty consultees answered this question. Of those who did answer, three-quarters (15) were slightly or very satisfied, only two were slightly or very dissatisfied, and the remaining three were neither satisfied nor dissatisfied.
Comments from those who said they were very satisfied included:
"I am glad that I had the opportunity to put forward some of my views which I hope will be considered."
"Appreciated the use of an online version."
"The online form is well-designs and easy to use"
Amongst those who were neither satisfied nor dissatisfied and those who said that they were slightly satisfied, comments related to their doubts about whether or not what was being consulted on would actually be implemented.
"I would love to be able to write "very satisfied" in the knowledge that all would be implemented but because of the experience and lack of implementation of other laws concerning the disabled person I am unable to do this."
The consultee who was very dissatisfied, stated that the consultation was too long and complex, and required specialist knowledge to complete.
A further 19 consultees who responded using the Citizen Space online consultation tool responded to a question asking how satisfied they were with Citizen Space. The majority (16) stated that they were slightly or very satisfied, two were neither satisfied nor dissatisfied and one was slightly dissatisfied.
The majority of consultees did not use Citizen Space to respond. Some thought that the consultation could have been more user-friendly. Others appreciated the provision of the consultation documents in an Easy Read format, and the extension to the consultation deadline to allow groups to consult with members prior to responding. It was also observed that it would have been helpful had the Easy Read version been available at the same time as the original consultation documents.