(iv) Guidance Accessibility and Clarity
14. Do you find this Guidance straightforward to use?
The majority of (26/38) respondents find the Guidance straightforward to use. This included four housing associations, nine advice agencies and 4/8 local authorities, as well as a managing agent/facilities manager.
Three advice agencies (one housing association and two local authorities) remarked that the Guidance is quite technical and lengthy, making it difficult for non-experts to use. Another local authority suggested splitting the Guidance by property type. Similarly, the care provider suggested categorisingby care service to improve clarity. A joint response by three consultants/contractors suggested adding a quick reference table on relevant legislation.
15. Do you think the content is clear and easy to understand?
Over two thirds of respondents (27/38) confirmed that the Guidance is easy to understand, although some felt it was quite technical. For example, the managing agent/facilities manager commented that in Chapter 5 – Risk Management – Fire Protection, is more appropriate for people with relevant expertise and competence in undertaking fire safety risk assessments. This is outlined in detail in Chapter 3 - Assessment of Fire Risk in Premises. A local authority suggested presenting responsibilities more visually, such as in flow charts. Furthermore, a risk assessment consultant/contractor suggested that the Glossary should include a definition of third party certification. It was also suggested an advisory leaflet accompanying the Guidance could be produced.
16. Can you suggest ways to let people know this Guidance is available once it is published?
Suggestions included providing copies to all registered social landlords, disseminating the Guidance to Specialised Housing associations, local authorities and enforcers as well as a general advertising/media campaign. Other suggestions included having the Care Inspectorate, the Scottish Social Services Council (SSSC), and the Scottish Fire and Rescue Service distribute the Guidance to all care providers. Training on the Guidance and hosting tenant/resident workshops was also mooted.