Health and social care personnel - international recruitment: updated code of practice

Annex C

Reporting concerns about the welfare and employment rights of health and social care personnel

All concerns relating to the welfare and employment rights of health and social care personnel must be reported to the appropriate authority as set out below.

The Advisory, Conciliation and Arbitration Service (ACAS). ACAS provides advice on the legal minimum wage, working hours and employment agencies.

Any health or social care personnel who thinks that they might be being underpaid, or their employer has unsafe working practices can report concerns in confidence by:

• Calling the ACAS helpline
• Completing the online form to complain about pay and work rights

Gangmasters and Labour Abuse Authority (GLAA)

The Gangmasters and Labour Abuse Authority is set up to protect vulnerable workers from exploitation.

Anyone can report information in confidence about an employer who may be exploiting the welfare and rights of health or social care personnel. Information on how to contact the GLAA either by telephone or email to report a problem is available on the GLAA website.

The Employment Agency Standards Inspectorate (ESA)

ESA regulates employment agencies and businesses and enforces minimum standards of conduct in the recruitment sector. Anyone can report concerns about the conduct of UK based agencies, including if they are charging work-finding fees or they, or someone they know, have not been paid for all hours worked, by:

• Telephone: BEIS Enquiries on 020 7215 5000 and ask to speak to an EAS Inspector
• Email: eas@beis.gov.uk
• Complete the online complaint form: https://www.gov.uk/pay-and-work-rights

The Care Inspectorate

The Care Inspectorate is the national regulator for care services in Scotland. Any concerns about a care service can be raised by:

• Filling in an online form
• Calling on 0345 600 9527 between 9 am and 4 pm, Monday to Friday
• Emailing at concerns@careinspectorate.gov.scot