- 12 Sep 2017
This plan to stabilise and improve the Common Agricultural Policy (CAP) payment process was announced by Rural Economy Secretary Fergus Ewing.
‘CAP Plan for Stabilisation’ will tackle the major causes of poor customer service, error and payment delay by:
- providing a clear payment schedule for our schemes to help customers plan ahead
- launching a loan scheme for eligible 2017 Basic Payment Scheme customers
- operating a reliable IT platform that meets customer expectations
- setting out customer service standards, supported by streamlined customer guidance and more effective communication processes