About Rent Service Scotland

About Rent Service Scotland and the role of the rent officer

Rent Service Scotland (RSS), part of the Scottish Government, has six main functions:

1. Setting Local Housing Allowance by gathering market evidence

If you're a private tenant, and your property was let after 7 April 2008, Local Housing Allowance (LHA) can help towards the cost of your rent. The rate of the allowance depends on the number of rooms you need and the area you live in. This ensures that those who live in similar circumstances in the same area receive a consistent amount of support towards their housing costs. LHA may not apply in all circumstances.

To ensure the LHA reflects the market RSS encourages landlords, letting agents and so on to provide details of the rents they have achieved for properties. This important information is recorded and stored securely in the RSS market evidence database.

Market evidence is updated rent information that Rent Service Scotland is required to gather from letting agents, landlords and tenants. This information ensures that Local Housing Allowance (LHA) is based on the rents currently being paid in the private rented sector. It is also used to provide data to the Office of National Statistics (ONS) and for the publication of the Private Sector Rent Statistics in Scotland.

If you can help please complete the market evidence form and return it to Rent Service Scotland. If you prefer to use your own form or provide the information in another way please do so. The collection, storage, use and disposal of lettings information is strictly controlled to comply with the Data Protection Act 2018.

2. Providing valuations to local authorities for private rented sector tenants

This will be for tenants who have been receiving housing benefit before 7 April 2008. Housing benefit helps people on low incomes living in the private rented sector before 7 April 2008 pay their rent. It is paid by local councils on behalf of the UK Government. To apply for housing benefit, or get more information, contact your local authority's housing benefit service.

3. Providing valuations for tenants and landlords for fair rent registrations

A fair rent can apply to accommodation in the private rented sector which was let before 2 January 1989 without a resident landlord. A rent officer will set a rent level based on a range of information about the property. Fair rents are registered by a rent officer at the request of a landlord or tenant and should be fair to both.

4. As part of the Cost of Living (Protection of Tenants) Act 2022, rent officers will determine applications from a landlord’s increase in prescribed costs in a private sector tenancy agreement during a rent cap. From 1 April 2023 the rent cap is 3%.

The Scottish Government recognises that the impacts of the cost of living crisis may also be felt by some landlords, as well as tenants.

For this reason, a landlord can apply to the Rent Officer (part of Rent Service Scotland) to increase the rent for a property, in order to partially take account of any increase during the preceding six months for certain prescribed property costs.

An application to have a rent increase can only be made where there has been no rent increase in the previous 12 months, in line with the requirements of the Private Housing (Tenancies) (Scotland) Act 2016 under which rents can only be increased in any 12 month period.

Any application to increase rent will be limited to a landlord’s “prescribed property costs” as detailed in The Cost of Living (Protection of Tenants) Act 2022. Any application for other costs will not be accepted.

Prescribed property costs

  • the interest payable in respect of any mortgage or standard security over the rental property;
  • any insurance premium payable by a landlord relating to insurance connected to offering the property for rent, for example ‘landlords’ insurance’ (excluding general building and property insurance);
  • any ‘service charge(s)’ related to the rental property that are recoverable from the tenant via their rent as part of the existing contractual arrangement between tenant and landlord that is already included within the tenancy agreement.

Landlords application to a Rent Officer for prescribed costs increase

Landlords guidance note on prescribed costs


Emergency measures were introduced by the Cost of Living (Tenant Protection) (Scotland) Act 2022 during the cost crisis aimed at helping tenants. One of the emergency measures is a cap on rent increases during tenancies. Whilst in force this legislation suspends functions 6 and 7 below.

5. Verification of the rent cap for rent increase notices: position for those served on or after 1 April 2023

From 6 September 2022 until 31 March 2023, a 0% rent cap was in place which effectively froze rents and meant that any rent increase notice served by a landlord was void.

From 1 April 2023, the rent cap has increased to 3%, meaning that a landlord can issue a rent increase notice on their tenant(s) – so long as it is within the permitted rate.  You can find out more information here.

If a tenant believes a rent increase is in excess of the 3% rent cap, they have the right to refer the increase to Rent Service Scotland for verification that the proposed increase is within the permitted rate. If the proposed rent increase is found by the Rent Officer to be in excess of the permitted rent then the Rent Officer will set a rent increase of the permitted rate only. A landlord cannot increase a tenant’s rent above 3% unless they can prove that there has been an increase in certain costs.

If you have a Private Residential Tenancy (PRT) issued after 1 December 2017 then use the form attached at the bottom of this page to apply.

If you have an assured or short assured tenancy then use the AT4 form to apply. The AT4 form is available as a download. 

6. Adjudicating on rent increases for tenants with a private residential tenancy

The Private Housing (Tenancies) (Scotland) Act 2016 introduced a new type of tenancy called a Private Residential Tenancy (PRT). Its purpose is to improve security, stability and predictability for tenants and provide safeguards for landlords, lenders and investors. The PRT is open-ended and will last until a tenant wishes to leave or a landlord uses one or more of the 18 grounds for eviction.

Under a PRT, a landlord can increase the rent no more than once a year and must give a tenant at least three months' notice of any increase.

If a tenant thinks a proposed rent increase is unreasonable, they can apply to a rent officer at Rent Service Scotland for a rent adjudication. The rent officer will set the rent level based on a range of information about the property and has the ability to increase the rent if they decide it should be higher, as well as decreasing it if they think it's too high.

Rent adjudication is not available if the let property is in a designated Rent Pressure Zone.

7. Determining an additional amount of rent to reflect any improvements made by a landlord to a let property which is located in a Rent Pressure Zone

From 1 December 2017, local authorities can apply to Scottish Ministers to designate an area as a Rent Pressure Zone (RPZ) if the authority can demonstrate that rents in that area are rising too much, causing undue hardship to tenants and having a detrimental effect on the authority's broader housing services.

If Scottish Ministers designate an area as an RPZ, any rent cap set by Ministers must allow rents in an RPZ to rise by at least the percentage change in the Consumer Price Index (CPI) since the last rent change (or tenancy began) + one percentage point, although when setting the rent cap, Ministers will have the power to add additional percentage points to this if they consider this appropriate.

The cap set by Ministers also enables landlords to include an amount of rent to reflect any improvements made to the let property. A landlord can only do this by applying to a Rent Officer for a decision on how much additional rent they can add. Scottish Ministers have produced guidance under section 43(4)(a) of the Private Tenancies (Scotland) Act 2016 which a rent officer must follow when deciding the amount a landlord can include in the rent cap to reflect their improvements – this is also a useful guide for landlords.

Data Protection

The information supplied to Rent Officers at Rent Service Scotland will be processed by the Rent Officer for the purposes of setting Local Housing Allowance (LHA) rates by gathering market evidence; Providing valuations to local authorities for private rented sector tenants; Providing valuations for tenants and landlords for fair rent registrations; Adjudicating on rent increases for tenants with a private residential tenancy; Determining an additional amount of rent to reflect any improvements made by a landlord to a let property which is located in a Rent Pressure Zone.

This information will be held securely in the Rent Service Scotland ROCAS database and held in accordance with the Data Protection Act 2018 and in line with the current retention policies. This information is also shared with the Office of National Statistics and is used to calculate CPI(H). In the event of any appeal of the Rent Officer’s decision in determining a rent, this information will also be shared with the First Tier Tribunal (Housing & Property Chamber), so that they can determine the outcome of any appeal. If you need any further information please write to us at Rent Service Scotland, Compass House, 11 Riverside Drive. Dundee DD1 4NY. The Data Protection Officer can be contacted at the above address.



Rent Service Scotland (RSS) cannot be held responsible for any items lost in the mail.  If you intend to send any correspondence by post to RSS, particularly if it includes any sensitive information, you may wish to consider sending it by a secure method such as recorded or special delivery. 

We aim to acknowledge any correspondence received by post that relates to an application for the Cost of Living (Tenant Protection) (Scotland) Act 2022, fair rents and housing benefit within 4 weeks. 

If you have not received an acknowledgement within 4 weeks, please contact RSS at rss.dundee@gov.scot or 0131 – 244 7000 to ascertain if the mail has been received. 

Please be aware that all documentation received by RSS will be scanned and the originals disposed of therefore you may wish to consider sending copies. 

Rent increase form - PRT - referral by tenant to a Rent Officer


Email: rss.dundee@gov.scot

Rent Service Scotland

Scottish Government

Compass House
11 Riverside Drive

Telephone: 0300 244 7000

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