New safety rules for hospitality industry

Regulations make it mandatory to collect customer and visitor information.

From today it is mandatory for hospitality settings to collect the contact details of visitors to their premises in support of Test and Protect.

The new regulations apply to restaurants, cafes, pubs and hotels in which food or drink are sold for consumption on the premises.

These businesses must now record the name and contact number of an individual - or lead member of each household in a group - that visits the premises.

They must also record the date of the visit, the time of arrival, and where possible the departure time.

The new regulations include customers, staff working on a particular day and visitors such as delivery drivers or cleaners.

Premises must store the information for 21 days and share it when requested to do so by public health officers within 24 hours.

New statutory guidance for the hospitality sector has been published which explains how to keep a record of customer and visitor contact details securely ensuring data protection principles are upheld.

The Scottish Government has also published updated guidance for hospitality customers to reinforce key safety measures.

This includes the need to maintain physical distancing and the strict limits on the number of households that can meet at a time - 8 people from up to 3 households indoors and 15 people from up to 5 households outdoors.

First Minister Nicola Sturgeon said:

“While many hospitality businesses have acted responsibly by adhering to the voluntary approach of collecting customer details, unfortunately too many others have not, and so – given the established high risk of virus transmission within hospitality settings – we have decided to make this mandatory.

“Strengthening this requirement to collect and share the data by moving it from guidance into regulations ensures that in the event of an outbreak, through the Test and Protect process, it will be possible to get in touch with anyone identified as a close contact who was present at the same time as an individual who has tested positive for COVID-19.

“This will help us break chains of transmission while continuing to allow us to socialise and support our local businesses.

“It is worth stressing that for those hospitality venues which are already complying with guidance, they will see minimal change to their procedures and operations.”

Chief executive of the Scottish Beer and Pub Association Emma McClarkin said:

“The majority of Scotland’s pubs and bars had already gone above and beyond in putting measures in place to keep customers safe during this time.

“These changes today will help ensure those premises which have fallen short no longer do so, and we welcome that clarity.

“We’re all in this together and the stronger we are now, the sooner we will be able to see these restrictions disappear.”


 Read the regulations

A failure to have the required arrangements in place will be punishable by a Fixed Penalty Notice under the Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020. A continuing failure could be enforced by repeated fines of up to £960.

Read the hospitality statutory guidance

Read the guidance on the collection of customer contact details

Read the hospitality and tourism customer guidance


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