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National Care Standards Review

National Care Standards Review

Wednesday, June 25, 2014

ISBN: 9781784125127

Almost all of us will use a care service at some point in our lives. This consultation asks you to play your part in shaping the quality standards for services that the people of Scotland deserve.

Executive Summary


The National Care Standards were created under the Regulation of Care (Scotland) Act 2001 and describe what people using a range of care services in Scotland can expect. 23 sets of current standards cover a wide range of care settings including childminders and nurseries, care homes, housing support, services for people in criminal justice supported accommodation and independent hospitals. The standards, which are written from the point of view of people who use services, are one of the measures by which the Care Inspectorate and Health Improvement Scotland assess quality of care.

There has been a significant change in the policy and delivery landscape since the standards were published in 2002 and Scottish Ministers committed to a review to update and improve standards in line with current expectations of quality care.

A consultation paper was published on 26 June 2014 and closed on 17th September 2014. The document set out a range of human rights-based proposals for developing new standards that improve the quality of care and protect vulnerable people. It sought views on whether a shared set of standards for health and care should be developed so that people working in health and care services have a common understanding of what quality means and work to common core values.

475 responses to the consultation were received from a wide range of service providers, professional and representative groups, service users and regulatory bodies. On the whole, proposals were very well supported with 92% of respondents agreeing that new standards should take a human rights-based approach. 89% of those who provided a view supported the development of overarching quality standards which apply across health and social care.

The consultation report provides a summary of views contained in the consultation responses.

Next steps

A Project Board has been established to provide strategic direction to the review with representatives drawn from organisations which support the delivery and improvement of health and care services in Scotland.  A list of the membership of the Project Board is given below.

At its meeting in January 2014, the Project Board discussed the process for developing new standards and recommended that the Care Inspectorate and Healthcare Improvement Scotland lead the overall process for developing the content of new standards in conjunction with other stakeholders, drawing on the views gathered through consultation.

A Development Group is being established with relevant stakeholders which will identify networks for further engagement, consultation and testing.  We expect it will take 12-18 months to develop, test and introduce new standards.

If you or your organisation would like to be involved in the next phase of the review please email your details to:  nationalcarestandardsreview@scotland.gsi.gov.uk



National Care Standards Review Project Board membership

Penny Curtis (Chair), Scottish Government

Jacqui MacRae, Healthcare Improvement Scotland

Karen Anderson, Care Inspectorate

Jan Warner, Care Inspectorate

Heather Dall, Care Inspectorate

Cathy Asante, Scottish Human Rights Commission

Ron Culley, CoSLA

Lesley Brown, Education Scotland

Annie Gunner Logan, Coalition of Care and Support Providers in Scotland

Ranald Mair, Scottish Care

Anna Fowlie, Scottish Social Services Council

Chloe Swift, Scotland’s Commissioner for Children and Young People

Alison Thomson, Mental Welfare Commission for Scotland

Michael Cameron, Scottish Housing Regulator

Julie Fletcher, NHS Grampian

Simon Hodgson, Carers Scotland

Neil Hunter, Scottish Children’s Reporter Administration

Julie Murray, East Renfrewshire Community Health and Care Partnership

Sandy Riddell, Social Work Scotland

Beth Smith, WithScotland

Claire Sweeney, Audit Scotland

Stephen Whitelock, Her Majesty’s Inspectorate of Constabulary in Scotland

Alan Baird, Scottish Government

Kathleen Bessos, Scottish Government

Mairi Macpherson, Scottish Government