Student Awards Agency Scotland Social Media Management Tool: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002.

Information requested

  1. Who is your social media management and monitoring tool supplier?
  2. Start date and duration of framework/contract with the supplier
  3. Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
  4. Who is the senior officer (outside of procurement) responsible for this contract?


  1. Hootsuite
  2. Contract start date – 27 July 2020. Contract duration is 2 years with optional 2 x 1 year extensions. SAAS are currently in the first year of the 2-year optional extension. Please note however that the future management of our Social Media channels forms part of a wider Invitation to Tender which will shortly be issued for a new Omni Channel Contact Centre Solution for SAAS. The expected start date for this will be around end 2023.
  3. Initial contract spend covering 2 years from July 2020- July 2022 (excluding VAT) - £31,250 (£15,625 per annum) First year extension spend covering July 2022- July 2023 (excluding VAT) - £9,537.
  4. Our Head of IT Service Delivery manages the approval of any contract extensions and the day to day maintenance and support of the contract with input from SAAS Head of Communications.

About FOI

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Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

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