Transport Scotland - Arkleston Road / M8 bridge works complaint information: EIR release

Information requested

1. The total number of complaints received by Transport Scotland regarding the Arkleston Road / M8 bridge works since the lorry accident on 4 June.

2. If available, a breakdown of these complaints by month.

3. Any recorded concerns raised specifically about access, congestion, or safety for pedestrians or local institutions (including churches, schools, or community facilities) during this period.

Response

As the information you have requested is 'environmental information' for the purposes of the Environmental Information (Scotland) Regulations 2004 (EIRs), we are required to deal with your request under those Regulations. We are applying the exemption at section 39(2) of the Freedom of Information (Scotland) Act 2002 (FOISA), so that we do not also have to deal with your request under FOISA.

This exemption is subject to the 'public interest test'. Therefore, taking account of all the circumstances of this case, we have considered if the public interest in disclosing the information outweighs the public interest in applying the exemption. We have found that, on balance, the public interest lies in favour of upholding the exemption, because there is no public interest in dealing with the same request under two different regimes. This is essentially a technical point and has no material effect on the outcome of your request.

1. You requested the total number of complaints received by Transport Scotland regarding the Arkleston Road / M8 bridge works since the lorry accident on 4 June.

Transport Scotland has not received any complaints regarding the Arkleston Road / M8 bridge works since the lorry accident on 4 June.

2. You requested any recorded concerns raised specifically about access, congestion, or safety for pedestrians or local institutions (including churches, schools, or community facilities) during this period.

While no concerns have been received by Transport Scotland specifically about access, congestion, or safety for pedestrians or local institutions (including churches, schools, or community facilities) during this period, one piece of correspondence was received on 8 April 2026, from yourself to Transport Scotland in which you enquire about the repair timeline, the justification for the continued traffic signals, and the measures Transport Scotland will now take to reduce the impact on the parish and ensure public safety.

Please be assured that your correspondence is currently being reviewed, and we aim to respond to your enquiry no later than 7 May 2026.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at https://www.gov.scot/foi-responses.