Advice Direct Scotland performance data: FOI release

Information requested

Further to your recent FOI requests relating to Advice Direct Scotland, you requested further information relating to abandoned calls, performance and data reporting, and the verification of data.

Your full request is available at annex A.

Response

I provide a response to your request as annexes to this letter in the electronic format you have requested. Due to the size of Annex B and Annex C, I will issue these separately from the consumerandcompetition@gov.scot email address.

Annex A – Part 1: Questions and Answers and Part 2: Documentation
Annex B – Energy & Post Quarter 3 Report
Annex C – Consumer Advice Quarter 3 Report
Annex D – Dalhousie Associates Report
Annex E – Lionra Report

The Scottish Government does not hold some of the information you requested. As such, I hereby provide you with formal notice under section 17(1) of FOISA that the Scottish Government does not have some of the information you have requested.

Some of the information has already been provided to you in response to previous FOI requests. Under section 25(1) of FOISA we do not have to provide information that is otherwise readily available.

We are also unable to provide some of the information you have requested because an exemption(s) under section 38(1)(b) (personal information) of FOISA applies. This section applies to where the disclosure of personal data would breach any of the data protection principles in Article 5(1) of the UK GDPR (or section 34(1) of the DPA 2018).

This exemption is not subject to the ‘public interest test’, so we are not required to consider if the public interest in disclosing the information outweighs the public interest in applying the exemption.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at https://www.gov.scot/foi-responses.

FOI 202500492796 - Information released - Annex

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