Northern Isles Ferry Service - Performance Penalties: FOI release

Year

Number of instances of performance penalties being applied to Serco NorthLink

The reasons for performance penalties being applied

The total value of the performance penalties

IFS2 Contract Year 8 July 2019 - June 2020

8

• Delayed due to cargo operations at Hatston and against current
• Late departure Scrabster due to large heavy load and waiting for passenger. Late arrival Stromness due to late dep
• Late arrival/departure: Full car deck discharge including full load plus standby vehicles
• Late arrival/departure: Full car deck discharge including full load plus standby vehicles
• Delay with loading Dive equipment into dive trollies then boarding passengers
• Delayed due to cargo operations Delayed due to technical issue
• Delayed due to cargo operations and engine problems

£14,676

NIFS3 Contract year 1 July 2020- June 2021

0

• No performance deductions issued due to Covid relief.

N/A

NIFS3 Contract year 2 July 2021- June 2022

0

• No performance deductions issued due to Covid relief.

N/A

NIFS3 Contract Year 3 July 2022 – June 2023

16

• Delayed due to cargo operations and against current
• Late departure and arrival due to technical issue
• Sailing cancelled due to technical issue Delayed due to technical issue
• Sailing cancelled due to technical issue Cancelled due to technical issue Cancelled due to technical issue Cancelled due to technical issue Cancelled due to technical issue
• Late departure and arrival due to cargo operations
• Delayed departure and arrival due to operational reasons
• Technical delay (radar scanner failure) Technical
• Technical
• Delayed due to cargo ops and adverse weather Fault with Passenger Embarkation door control

£78,144

NIFS3 Contract Year 4 July 2023 – June 2024

10

• Delayed due to a technical issue
• Cancelled due to getting repairs for a technical issue
• Delayed due to technical issue
• Sailing cancelled due to operational reasons Sailing cancelled due to operational reasons Delayed departure and arrival due to additional Sunday and Monday sailings
• Sailing cancelled due to the delayed return from dry dock
• Sailing cancelled due to the delayed return from dry dock
• Delayed due to large volume of freight and full car deck
• Scrabster due to traffic volumes

£46,428

NIFS3 Contract Year 5 July 2024 – June 2025 (information provided is July 2024 – March 2025.

20

• Technical problem to port main engine on passage
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Cancelled Kirkwall call due to rescheduling Sailing cancelled due to rescheduling for Hjaltland dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Sailing cancelled due to Hjaltland being delayed in dry dock
• Cancelled Kirkwall call due to rescheduling Cancelled Kirkwall call due to rescheduling. Delayed due to late return from dry dock Delayed due to stern loading following ro-ro issues
• Delayed due to Promas awaiting adjustments to the propulsion system

Not yet reconciled