Contracts for digital services: FOI release

Information requested

Information about the contracts awarded by Scottish Government for the provision of digital services.

Response

Please see below for annotated answers to your requests.

WAN
Can you provide details for

• Wide Area Network Connectivity
• Dark Fibre Services
• Ethernet Services
• Broadband/FTTC/FTTP Services
• SWAN Solutions
• Any additional services such as professional services, maintenance or managed services Including contract award date, contract duration, contract value and the successful bidder.

The main Internet and MPLS provider is the Scottish Wide Area Network www.scottishwan.com currently operated by Capita under the National Services Scotland (NSS) Authority. Total cost is £1,499,796 p.a

Additional Internet resilience is provided by Commsworld at a cost of £65,500k p.a. and is renewed on an annual rolling basis.
Virgin Media circuits are also procured for additional Internet resilience at a cost of £21k and is renewed on an annual rolling basis

LAN/WLAN
Can you provide details for

• Local Connectivity Solutions
• LAN/WLAN Solutions
• Any additional services such as professional services, maintenance or managed services

Network maintenance is provided by Computacentre. The current contract renewal date is December 2024 and the maintenance Costs £58,474 p.a. for core, edge and wifi.

While our aim is to provide information whenever possible, in this instance an exemption under section 30(c) of FOISA (prejudice to effective conduct of public affairs) applies to your request. Disclosing this information would substantially prejudice our ability to carry out the effective conduct of public affairs. Providing details about the information you have requested into the public domain could subsequently be used by attackers, taking into consideration both the external and insider threat, to evade any protective monitoring we might or might not have in place. This could therefore enable them to target specific types of attack or data exfiltration methods and would constitute substantial prejudice to the effective conduct of public affairs Including contract award date, contract duration, contract value and the successful bidder.

DATA CENTRE
Can you provide details for

• Data Centre Solutions
• Data Centre Networking
• Compute/Storage/Virtualisation Technology
• Any additional services such as professional services, maintenance or managed services Including contract award date, contract duration, contract value and the successful bidder.

While our aim is to provide information whenever possible, in this instance an exemption under section 30(c) of FOISA (prejudice to effective conduct of public affairs) applies to your request. Disclosing the requested information for data centres would substantially prejudice our ability to carry out the effective conduct of public affairs. Providing details about the information you have requested into the public domain could subsequently be used by attackers, taking into consideration both the external and insider threat, to evade any protective monitoring we might or might not have in place. This could therefore enable them to target specific types of attack or data exfiltration methods and would constitute substantial prejudice to the effective conduct of public affairs

CLOUD
Can you provide details for

• Cloud Solutions
• Private Cloud
• Public Cloud
• Co-Location or Hosted Services Including contract award date, contract duration, contract value and the successful bidder.

The Cloud Platform Service has a contract with AWS for AWS public cloud from the 1st November 2022 for 3 years. It has an estimated value of £3m.

We are not using private cloud however it is used elsewhere by some SG services. While our aim is to provide information whenever possible, in this instance the costs of locating, retrieving and providing the full information requested would exceed the upper cost limit of £600. The reason for this is that to locate and retrieve that information we would need to conduct a search of all of the records of the Scottish Government. Under section 12 of FOISA public authorities are not required to comply with a request for information if the authority estimates that the cost of complying would exceed the upper cost limit, which is currently set at £600 by Regulations made under section 12.

You may, however, wish to consider reducing the scope of your request in order that the costs can be brought below £600. It may prove beneficial to focus on a particular business area of the Scottish Government or you could make your request to each of the Scottish Government Directorate’s using the following link as a correspondence reference as this would allow us to limit the searches that would require to be conducted. The Government is broken down into Directorates and Agencies, the details of which are outlined here: https://www.gov.scot/about/how-government-is-run/. You may also find it helpful to look at the Scottish Information Commissioner’s ‘Tips for requesting information under FOI and the EIRs’ on his website at http://www.itspublicknowledge.info/YourRights/Tipsforrequesters.aspx.

CO-LOCATION
Co-location Costs
£205k p.a.

While our aim is to provide information whenever possible, in this instance an exemption under section30(c) of FOISA (prejudice to effective conduct of public affairs) applies to your request. Disclosingfurther information in relation to co-location or hosted services would substantially prejudice our ability to carry out the effective conduct of public affairs. Providing details about the information you have requested into the public domain could subsequently be used by attackers, taking into consideration both the external and insider threat, to evade any protective monitoring we might or might not have in place. This could therefore enable them to target specific types of attack or data exfiltration methods and would constitute substantial prejudice to the effective conduct of public affairs.

SECURITY
Can you provide details for

• Cyber Security Solutions
• Cloud Security Solutions
• Security Hardware and Software
• Any additional services such as professional services, maintenance or managed services Including contract award date, contract duration, contract value and the successful bidder.

While our aim is to provide information whenever possible, in this instance an exemption under section 30(c) of FOISA (prejudice to effective conduct of public affairs) applies to your request. Disclosing this information would substantially prejudice our ability to carry out the effective conduct of public affairs. Providing details about the information you have requested into the public domain could subsequently be used by threat actors, building a picture of our security capability, to evade any controls we might or might not have in place. This could therefore enable them to target specific types of attack or data exfiltration methods and would constitute substantial prejudice to the effective conduct of public affairs.

COLLABORATION
Can you provide details for

• Unified Communications Solutions
• Contact Centre Solutions
• Collaboration Solutions
• Cloud or on Premise based
• ISDN/Analogue or SIP Services
• Any additional services such as professional services, maintenance or managed services Including contract award date, contract duration, contract value and the successful bidder.
• Any additional services such as professional services, maintenance or managed services

Service	Solution	Contract Award Date	Contract Duration	Contract Value	Supplier
Unified Communications Solutions	Microsoft Teams, part of Microsoft 365 service.	1 May 2023	36 months	There is no contract value or specific cost available just for Microsoft Teams.	Computacenter call-off Procurement - software value added reseller services framework (SP-21-034): guidance - gov.scot (www.gov.scot)
Contact Centre Solutions	Mitel MiContact Centre	April 2022	12 months with 12-month extension option	Contract value is based on support and maintenance. 2022-23 - £270,000. 2023-24 – £270,000 This covers all Mitel support and maintenance. There is no specific cost available just for Mitel MiContact Centre.	Capita Business Services Ltd via the Scottish Government’s Scottish Wide Area Network (SWAN) contract
Collaboration Solutions	Microsoft Teams, part of Microsoft 365 service.	April 2022	36 months	There is no contract value or specific cost available just for Microsoft Teams.	Computacenter call-off Procurement - software value added reseller services framework (SP-21- 034): guidance - gov.scot (www.gov.scot)
ISDN/Analogue or SIP Services	SIP	October 2022	36 months with 12-month extension option	Contract value is £1,200,000. This also includes other connectivity such as Operator Connect.	Gamma

The Unified Communication solution and Collaboration solution listed are the main corporate services. While our aim is to provide information whenever possible, in this instance the costs of locating, retrieving and providing the full information requested would exceed the upper cost limit of £600. The reason for this is that to locate and retrieve that information we would need to conduct a search of all of the records of the Scottish Government. Under section 12 of FOISA public authorities are not required to comply with a request for information if the authority estimates that the cost of complying would exceed the upper cost limit, which is currently set at £600 by Regulations made under section 12.

You may, however, wish to consider reducing the scope of your request in order that the costs can be brought below £600. It may prove beneficial to focus on a particular business area of the Scottish Government or you could make your request to each of the Scottish Government Directorate’s using the following link as a correspondence reference as this would allow us to limit the searches that would require to be conducted. The Government is broken down into Directorates and Agencies, the details of which are outlined here: https://www.gov.scot/about/how-government-is-run/. You may also find it helpful to look at the Scottish Information Commissioner’s ‘Tips for requesting information under FOI and the EIRs’ on his website at: http://www.itspublicknowledge.info/YourRights/Tipsforrequesters.aspx.

MOBILE
Can you provide details for

• Mobile Services, voice and data
• Mobile devices such as phones or tablets
• Data only SIM or machine to machine/IoT services
• Any additional services such as professional services, maintenance or managed services Including contract award date, contract duration, contract value and the successful bidder.

Service	Contract Award		Contract Duration	Contract Value	Supplier
Mobile Voice & data	21 September 2020		36 months	£6,600,000	Vodafone UK
Managed Mobility Service	Capita Business Services Ltd via the Scottish Government’s Scottish Wide Area Network (SWAN) contract
Service	Number of connections
Voice only	97
Voice and data	4342
Data only SIM	688

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.