Baby Box complaints: FOI release
- Published
- 30 August 2023
- Directorate
- Children and Families Directorate
- FOI reference
- FOI/202300370081
- Date received
- 4 August 2023
- Date responded
- 28 August 2023
Information request and response under the Freedom of Information (Scotland) Act 2002
Information requested
The number of complaints received with regards to the Scottish Government's baby box since its launch, with a breakdown by year.
Response
The total complaints received by the Scottish Governments Baby Box managing agent, APS (Scotland) Group, who are responsible for fulfilment of the provision of the baby box, up to 31 July 2023 is 414.
|
Period |
Baby Boxes Delivered |
Missing/Faulty Items |
% Complaints |
|
2017‐2018* |
33,388 |
28 |
0.08% |
|
2018‐2019 |
48,805 |
72 |
0.15% |
|
2019‐2020 |
46,837 |
118 |
0.25% |
|
2020‐2021 |
42,140 |
44 |
0.10% |
|
2021‐2022 |
39,300 |
51 |
0.13% |
|
2022‐2023 |
44,731 |
76 |
0.17% |
|
2023‐2024** |
13,773 |
25 |
0.18% |
|
Total Boxes Delivered |
268,974 |
414 |
0.15% |
|
* |
From August 2017 |
|
** |
To end July 2023 |
Total number of Baby Boxes issued ‐ 268,974
Total number of items issued ‐ 10,221,012
The Scottish Government has also received 9 messages directly, expressing dissatisfaction with the baby box as a matter of policy or otherwise.
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Contact
Please quote the FOI reference
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000
The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG
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