Transport Scotland correspondence statistics logged between 1st April 2020 and 31st March 2021: FOI release

Information requested

The total number of unique correspondence cases logged between 1st April 2020 and 31st March 2021 and the percentage of these which were answered on time (only where there is a mandated response time and so this stat will already be tracked and available) for the following areas:

• Data protection requests (including subject access requests and other data subject requests made possible under GDPR)
• Freedom of Information and Environmental Information Regulations
• Complaints
• Ministerial Correspondence (questions from MPs made on behalf of their constituents)
• Parliamentary Questions (questions raised in parliament requiring information from you)
• Any other official correspondence type, such as enquiries, feedback or compliments which are logged and tracked

Response

The answer to your question is outlined in the table below. These figures cover the period 1st April 2020 to 31st March 2021.

Correspondence Type	Number of cases	% of cases on time	Correspondence System
Data Protection	5	100%	Excel
Freedom of Information	380	96%	SG Correspondence Tool (Bespoke system)
Complaints	6	100%	Excel
Ministerial Correspondence	543	77%	SG Correspondence Tool (Bespoke system)
Parliamentary Questions	605	86%	PQ Tracker (Bespoke system)
Official Replies	1,726	91%	SG Correspondence Tool (Bespoke system)
Chief Executive Replies	473	99%	SG Correspondence Tool (Bespoke system)

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.