Transport Scotland correspondence statistics logged between 1st April 2020 and 31st March 2021: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002

Information requested

The total number of unique correspondence cases logged between 1st April 2020 and 31st March 2021 and the percentage of these which were answered on time (only where there is a mandated response time and so this stat will already be tracked and available) for the following areas:

  • Data protection requests (including subject access requests and other data subject requests made possible under GDPR)
  • Freedom of Information and Environmental Information Regulations
  • Complaints
  • Ministerial Correspondence (questions from MPs made on behalf of their constituents)
  • Parliamentary Questions (questions raised in parliament requiring information from you)
  • Any other official correspondence type, such as enquiries, feedback or compliments which are logged and tracked


The answer to your question is outlined in the table below. These figures cover the period 1st April 2020 to 31st March 2021.

Correspondence Type Number of cases % of cases on time Correspondence System
Data Protection 5 100% Excel
Freedom of Information 380 96% SG Correspondence Tool
(Bespoke system)
Complaints 6 100% Excel
Ministerial Correspondence 543 77% SG Correspondence Tool
(Bespoke system)
Parliamentary Questions 605 86% PQ Tracker
(Bespoke system)
Official Replies 1,726 91% SG Correspondence Tool
(Bespoke system)
Chief Executive Replies 473 99% SG Correspondence Tool
(Bespoke system)

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Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

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