Compensation figures concerning ScotRail Delay Repay Scheme: FOI release
- Published
- 1 February 2021
- Part of
- Public sector, Transport
- FOI reference
- FOI/202000117486
- Date received
- 25 November 2020
- Date responded
- 4 December 2020
Information request and response under the Freedom of Information (Scotland) Act 2002
Information requested
May I ask if the number of repay claims is how many claims made overall or how many claims were paid?
May I also ask if you could help with completing some of the data from 2018-19, period 8-13, that I have found gaps in please (table below)?
Response
Firstly, I can confirm that the figure under the "number of repay claims" heading is indeed the total number of claims made, not only those that were paid.
In regards to the incomplete section of your table, I have attached a table of the entire year below which will allow you to complete the table you have collated.
| Period | Number of claims | Total value of claims |
| P1 2018/19 | 3,500 | £42,262 |
| P2 2018/19 | 4,346 | £44,924 |
| P3 2018/19 | 4,937 | £51,287 |
| P4 2018/19 | 10,865 | £107,278 |
| P5 2018/19 | 6,042 | £64,809 |
| P6 2018/19 | 4,773 | £54,629 |
| P7 2018/19 | 14,502 | £139,932 |
| P8 2018/19 | 12,759 | £130,002 |
| P9 2018/19 | 10,276 | £92,284 |
| P10 2018/19 | 12,458 | £142,333 |
| P11 2018/19 | 9,223 | £79,313 |
| P12 2018/19 | 7,663 | £69,881 |
| P13 2018/19 | 11,881 | £100,885 |
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