Compensation figures concerning ScotRail Delay Repay Scheme: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002

Information requested

May I ask if the number of repay claims is how many claims made overall or how many claims were paid?

May I also ask if you could help with completing some of the data from 2018-19, period 8-13, that I have found gaps in please (table below)?


Firstly, I can confirm that the figure under the "number of repay claims" heading is indeed the total number of claims made, not only those that were paid.

In regards to the incomplete section of your table, I have attached a table of the entire year below which will allow you to complete the table you have collated.

Period Number of claims Total value of claims
P1 2018/19 3,500 £42,262
P2 2018/19 4,346 £44,924
P3 2018/19 4,937 £51,287
P4 2018/19 10,865 £107,278
P5 2018/19 6,042 £64,809
P6 2018/19 4,773 £54,629
P7 2018/19 14,502 £139,932
P8 2018/19 12,759 £130,002
P9 2018/19 10,276 £92,284
P10 2018/19 12,458 £142,333
P11 2018/19 9,223 £79,313
P12 2018/19 7,663 £69,881
P13 2018/19 11,881 £100,885

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