- 12 Sep 2018
Date received: 28 August 2018
Date responded: 12 September 2018
- The total staffing numbers for the running and maintenance of the ITSM tool, Assyst (Axios Systems) that is currently used by the Scottish Government?
- The current pay banding of the staff employed to run and maintain the said ITSM tool?
- The total staff cost for the running and maintenance of the ITSM tool, Assyst that is currently used by the Scottish Government?
- Break down of the job titles of the staff who run and maintain Assyst on a daily basis?
I enclose a copy of most of the information you requested.
REQUEST 1 – Three staff
REQUEST 2 - Band B
REQUEST 3 - £113,672
Costs are rounded to the nearest pound and include employer's pension contributions and employer's National Insurance contributions, as well as professional supplements.
REQUEST 4 - IT Service Delivery Manager, Senior IT Support Analyst, IT Support Analyst.
Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000
The Scottish Government
St Andrew's House