Health and social care - service renewal framework: consumer duty impact assessment

Consumer duty impact assessment

Title of the programme/proposal/decision: Scotland’s Service Renewal Framework

Programme/proposal/decision implementation date: May 2025

Directorate/Division/Service/Team: Social Care and National Care Service Development Directorate/Adult Social Care Local Improvement and Transformation

Responsible officer for taking decision: Alice Hall

Rationale for decision:

A Consumer Duty assessment will not be taken forward in relation to the SRF, due to its high-level strategic nature that does not directly involve consumer-facing policies or services. However, as individual actions and policies are developed under the Framework, each will be assessed to determine whether a Consumer Duty assessment is warranted, ensuring that the interests of consumers are considered where applicable.

Declaration:

I confirm that the decision not to perform a consumer duty assessment has been authorised by:

Name and job title: Alice Hall, Deputy Director, Adult Social Care Local Improvement and Transformation Division

Date: 10 June 2025