Publication - Consultation paper

A Consultation on GP Telephone Numbers

Published: 11 Mar 2015
Part of:
Health and social care
ISBN:
9781785441936

The principal purpose of this consultation is to ensure that the regulatory framework regarding the use of certain telephone number ranges by GP practices remains fit for purpose.

18 page PDF

305.9 kB

18 page PDF

305.9 kB

Contents
A Consultation on GP Telephone Numbers
Ministerial Foreword

18 page PDF

305.9 kB

Ministerial Foreword

Shona Robison MSP, Cabinet Secretary for Health, Wellbeing and Sport

photograph of Shona Robison MSP, Cabinet Secretary for Health, Wellbeing and Sport

General Practitioner Telephone Numbers - A consultation

This Government's policy has always been to ensure that patients are not financially disadvantaged when contacting their GP practice.

The National Health Service (General Medical Services Contracts) (Scotland) Amendment Regulations (SSI 2005/337) and the National Health Service (Primary Medical Services Section 17C Agreements) (Scotland) Amendment Regulations (2005/226) amended legislation to ensure that "premium-rate" numbers couldn't be used by GP practices.

NHS bodies were allowed to continue using 084 numbers as these were classed as local calls by the regulator and would be as cheap when calling from a landline telephone as a geographical number.

In February 2011 Scottish Ministers issued guidance to the profession and in July 2013 restated guidance designed to curtail the use of 084 numbers as calls from mobile operators were being charged at rates akin to that of the aforementioned "premium-rate" numbers.

The principal purpose of this consultation is to ensure that the regulatory framework regarding the use of telephone numbers by GP practices remains fit for purpose.

I hope that you will take this opportunity to carefully consider these proposals.

I look forward to hearing your views on the issues and proposal discussed in this consultation.


Contact

Email: Iain Eddyshaw