Request for Information 1: Can you please provide the current processing times for a change in circumstances for child disability payment. For applications currently being assessed, can you please confirm when these applications were submitted?
Request for Information 2: Is there a deadline or a target with regard to the timescale for a change of circumstances to be assessed and determined for child disability payment?
Request for Information 3: Can you please provide the current processing times for a change in circumstances for adult disability payment? For applications currently being assessed, can you please confirm when these applications were submitted?
Request for Information 4: Is there a deadline or a target with regard to the timescale for a change of circumstances to be assessed and determined for adult disability payment?
Requests for Information 1 and 3:
Social Security Scotland is committed to handing clients' applications, including change of circumstances, as quickly as we can. Change of circumstances requests can be for different reasons and processing times will vary. This can be because we allow sufficient time to gather supporting information in order to process a change, and get the decision right the first time.
The submission dates within Child Disability Payment change of circumstance work queues currently range from 04/01/2023 to 24/05/2023. The range within Adult Disability Payment is from 13/02/2023 to 24/05/2023. Applications within these dates may require assessment, or be awaiting additional information to bring them to a conclusion.
Requests for Information 2 and 4:
Our commitment in Our Charter is to handle clients’ applications and enquiries as quickly as we can. A link to Our Charter is below:
For change of circumstance when Special Rules for Terminal Illness apply, these are processed in a different way and we aim to deal with these within 7 days.
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000
The Scottish Government
St Andrews House
There is a problem
Thanks for your feedback