Support for emergency responders

Wellbeing and resilience programme extended to emergency services.

Front line emergency workers will get access to tailored mental health resources, following the extension of a wellbeing programme.

The Scottish Government is committing £138,000 of funding for the Lifelines Scotland initiative to cover Police Scotland, the Scottish Fire and Rescue Service and the Scottish Ambulance Service.

This will provide online information and resources for responders, their friends and family as well as training courses on wellbeing and resources to help organisations embed wellbeing in the workplace.

Announcing the extension during a visit to Springburn Ambulance Station in Glasgow, Health Secretary Jeane Freeman said:

“Our emergency services work hard to keep people across Scotland safe every day and like all our NHS staff, their welfare is crucially important. They often face challenging and dangerous situations, which can have an impact on mental wellbeing.

“Extending the Lifelines Scotland programme will support the resilience and welfare of front line responder staff in blue light services across the country, to ensure they feel supported, informed and valued.”

Speaking on behalf of the emergency services, Linda Douglas, Director of Human Resources and Organisational Development at the Scottish Ambulance Service, said:

“Tens of thousands of people work for Police Scotland, the Scottish Fire and Rescue Service and the Scottish Ambulance Service, providing vital services to our communities, saving lives and making a real difference every day.

“However, their jobs can be physically, emotionally and psychologically demanding. Each of the emergency services take the mental health and wellbeing of their staff extremely seriously, and offer staff access to a range of support services and information.

“We all welcome the extension of the Lifelines Scotland initiative to frontline staff as this funding will enable us to boost the support available to emergency responders.”

Gill Moreton from NHS Lothian’s Rivers Centre for Traumatic Stress and clinical lead for Lifelines Scotland, said:

“The Rivers Centre team has worked with blue light colleagues for almost 20 years and are passionate about supporting the wellbeing of emergency responders.

“We are delighted to be extending Lifelines Scotland and are looking forward to working together to create wellbeing resources and training materials for all of Scotland’s emergency responders.”


The Scottish Government funding of £138,000 will be used to deliver:

  • tailored online resources for blue light staff and volunteers, including a new website and online learning module
  • information and resources for family members, as well as for retired responders on where to access help if they need it
  • ‘lifeline leaders’ within each service who can promote resilience
  • the development of an online module on Staying Well for each service
  • training materials for those providing mental health support to emergency service workers
  • evaluation of the intervention to assess the transfer of learning to the workplace.

Action 36 of the Scottish Government’s ten year Mental Health Strategy commits to working with employers on how they can act to protect and improve mental health, and support employees experiencing poor mental health.

Lifelines Scotland was initially established in 2016 by NHS Lothian’s specialist trauma service, the Rivers Centre, to promote the resilience and wellbeing of volunteer emergency responders.

Lifelines Scotland will complement existing sources of support offered by Scotland’s emergency services, including their employee assistance programmes and occupational health support.


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