Empowering energy consumers

Protecting citizens' rights.

Consumers are being encouraged to shape how Scotland moves towards affordable, clean energy.

First Minister Nicola Sturgeon launched the Energy Consumer Action Plan, which has been developed in collaboration with an expert advisory group that included consumer groups, academics and the regulator Ofgem. Its actions include:

• establishing an independent Consumers Commission to give consumers a more powerful voice in Scottish and Great Britain energy policy
• developing a charter committing signatories to address consumer issues
• introducing a statutory duty on public authorities to place people’s interests at the heart of policy and regulatory decision-making

Speaking at the All Energy Conference in Glasgow, the First Minister said:

“Earlier this month, the UK Committee on Climate Change published its advice on UK emissions.

“The Scottish Government fully accepts the Committee’s advice – we’re the first country in the UK to do so. Scotland has long been recognised as an international climate leader. If Parliament accepts our proposed target to achieve net-zero emissions by 2045, we will have redefined what climate leadership means.

“The Committee on Climate Change was clear in its report that for Scotland to achieve net zero emissions by 2045, the UK Government must play its part. We believe it should set a target of net zero emissions for the UK by 2050 and urgently put in place the policies which will deliver that target.

“As the energy market continues to evolve, we need to ensure that it is more responsive to people’s needs and interests. If we are to influence consumer behaviour in the future we need to build trust – and ensure that the system puts people first.

“That’s why today, the Scottish Government is publishing our Energy Consumer Action Plan. It sets out what we will do to ensure better outcomes for consumers, in our energy market.”


The Scottish Government has published the Energy Consumer Action Plan.

The Annual Energy Statement has been published with an update on progress and achievements since Scotland’s Energy Strategy was published in December 2017.



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