Consumer Scotland


Consumer Scotland

Consumer Scotland was established as a non-Ministerial office by the Consumer Scotland Act 2020 with the general function of providing consumer advocacy and advice with a view to:

  • reducing harm to consumers in Scotland
  • increasing confidence among consumers in Scotland in dealing with businesses that supply goods and services to consumers
  • increasing the extent to which consumer matters are taken into account by public authorities in Scotland
  • promoting sustainable consumption of natural resources, and other environmentally sustainable practices in relation to the acquisition, use and disposal of goods by consumers in Scotland
  • otherwise advancing inclusion, fairness, prosperity and other aspects of wellbeing in Scotland

Consumer Scotland will also work with existing consumer organisations, conducting investigations into the most serious issues of consumer harm in Scotland.

For further information, or to contact Consumer Scotland, either email or visit the website at Consumer Scotland website.




Phone: 0300 244 4000

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