NHS confidential alert line

A collection of documents relating to the NHS Scotland confidential alert line.


Staff in our NHS should feel confident to raise concerns about patient safety or malpractice with their line manager, HR Department or trade union representative.

If, however, staff are unsure about whether or how to raise a concern, or worry about doing so, independent, confidential advice and support is available on Freephone number 0800 008 6112 and email facility

The NHSScotland confidential alert line (formerly known as Whistleblowing Alert and Advice Services) is run by Protect, an independent whistleblowing charity. It provides a safe space where support and advice is provided by legally trained staff, and where appropriate, concerns can be passed to the appropriate body.

NHSScotland confidential alert line also provides:

  • information on the numbers of cases referred to Healthcare Improvement Scotland
  • a package of resources and training for staff and managers on the complex issues and support mechanisms surrounding whistleblowing
  • dedicated advice on protections afforded to whistleblowers through the Public Interest Disclosure Act (PIDA) 1998
  • we have annual data about the numbers and types of calls to the service

Reports on the service

As part of the contract PCaW has provided regular evaluation reports, which are available on this page.

Annual information

2019 reviews

Independent National Whistleblowing Officer

Report from the May 2018 engagement event, focussing on the key areas of the proposed role and remit of the Independent National Whistleblowing Officer.

2018 reviews

2017 reviews

2016 reviews

2015 reviews

2014 reviews

Evaluation of pilot