Publication - Research and analysis

Social Security Scotland: insights research findings to March 2020

Published: 23 Jun 2020
Directorate:
Social Security Directorate
Part of:
Equality and rights, Research
ISBN:
9781839608438

Social Security Scotland insights research findings for the period September 2018 to March 2020.

20 page PDF

618.6 kB

20 page PDF

618.6 kB

Contents
Social Security Scotland: insights research findings to March 2020
6. Summary

20 page PDF

618.6 kB

6. Summary

This report summarises insights research programme findings for the period September 2018 to March 2020. As the organisation grows, clients and staff will continue to have opportunities to feed their views back into the system.

To date, findings reveal that majority of clients who have left a rating or comment in relation to a telephone or application-based interaction with the organisation have been positive about the experience.


Contact

Email: gabija.povilaityte@socialsecurity.gov.scot